Learning Management Specialist Intern

Union Home Mortgage’s L.E.A.D Internship Program provides a fun, interesting, and real-world environment for interns to Learn about the industry, be Educated by Sr. Leadership and peers, Achieve personal goals, and Develop skills and knowledge. The program includes shadowing, mentoring, professional development, group projects, and corporate outings. Interns work 40 hours per week during the 3-month summer program, are compensated, and are based at headquarters in Strongsville, Ohio.

About the role

An LMS intern will support the training team’s information systems and technology efforts, with a focus on the learning management system. Responsibilities include designing and developing training content, administering the LMS, extracting data for reports, managing helpdesk tickets, and supporting SharePoint page design. The role requires strong knowledge of Microsoft Windows and Office applications, including Word, Excel, and Teams.

Responsibilities

• Administer user accounts, course catalogs, and system configuration settings in the LMS
• Troubleshoot helpdesk tickets regarding LMS requests and reported issues
• Work with department managers and UHM subject matter experts to develop instructional content
• Publish and audit courses using eLearning and project management applications
• Analyze and redact loan documents for training purposes
• Create and edit SharePoint web pages for training and other UHM departments
• Evaluate new applications and features for eLearning and other training team applications
• Conduct LMS demonstrations for new hires and loan officers
• Complete internal and external training to stay current on eLearning techniques, the loan process, and mortgage industry terminology
• Participate in weekly training huddles and project meetings
• Generate data reporting and analytics for the training team, including LMS usage, exam item analysis, and usage statistics on the company knowledge tool

Qualifications

• Pursuing a 2 or 4-year degree in Information Technology/Systems, Business (Administration, Analytics, Applied Technology), Instructional Design, Education, or a related field
• Experience with Microsoft Windows, Word, Excel, and Teams
• Willingness to learn instructional design and work with video editing tools
• Strong communication skills

Skills

• Strong verbal and written communication skills
• Detail-oriented, critical thinking, and troubleshooting skills
• Skilled at multitasking while staying organized
• Able to work in a fast-paced environment with strict deadlines
• Professional phone, email, chat, and screen-sharing skills
• Positive attitude, optimistic outlook, and willingness to be part of a team
• Quick to learn new technologies and applications for creating eLearning
• Business analyst skills to improve team processes, develop macro-enabled spreadsheets, and communicate best practices