Learning Lead, Non Sterile Compounding

About the role

Hims is seeking a Compounding Training Coordinator to join the Fulfillment Operations Team in Gilbert, AZ. This role supports the Learning Manager and collaborates with various teams to ensure compliance and a strong learning culture.

Responsibilities

• Facilitate training for new hires, cross-training, and ongoing development across assigned operational areas.
• Conduct remediation and retraining sessions as needed to address performance gaps or compliance issues.
• Develop and maintain the training schedule for new hires, cross-training, and annual training programs in coordination with site leadership.
• Maintain accurate training records, track completion rates, and ensure documentation aligns with Good Documentation Practices (GDP) and regulatory requirements.
• Audit tenured associates to ensure competencies are being met continuously.
• Maintain floor presence to retain process knowledge, identify training gaps, and support operational teams.
• Work with subject matter experts to ensure accuracy and relevance of training content.
• Create and update training materials ensuring content is current and compliant.
• Maintain daily communication with Operations, HR, Recruiting, and other teams to stay aligned on training priorities.
• Engage associates to build and maintain a strong safety culture.
• Support operational workflows by contributing to path and process tasks when training responsibilities are fulfilled.
• Ensure all training programs comply with USP, FDA, and state board of pharmacy requirements.

Requirements

• High school diploma, GED, or equivalent required; Bachelor's degree in Learning & Development, Education, Business, or related field preferred.
• Active CPhT (Certified Pharmacy Technician) certification required.
• 2+ years of experience in compounding operations within a 503a, 503b, or manufacturing environment.
• Strong facilitation and presentation skills with the ability to engage diverse audiences.
• Experience with LMS platforms for training administration, tracking, and reporting.
• Familiarity with regulatory compliance, training documentation, and Good Documentation Practices (GDP).
• Strong organizational skills with the ability to manage schedules, records, and multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and relevant digital tools.
• Flexibility to work various schedules and shifts as needed for a 7-day operation.
• Strong knowledge of USP, , and standards and cGMP regulations as they relate to training and compliance.