Learning Innovation Manager, Program Impact

About the role

The Program Impact Learning Innovation Manager leads the design, evaluation, and continuous improvement of the organization’s learning and program experiences. This role sits at the intersection of curriculum design, instructional technology, and data analytics, translating program outcomes and learner insights into evidence-based improvements to how Program Impact delivers learning at scale.

Responsibilities

• Design, evaluate, and continuously improve learning and program experiences.
• Partner with the Education and Program Development Manager to ensure curriculum and program design decisions are grounded in rigorous data.
• Ensure technical platforms, including Canvas LMS and the organization’s web-based conferencing platform, effectively support high-quality learning experiences.
• Work with the Workforce Development team to develop training courses and materials that align program learning with employment outcomes.
• Partner with the Education and Product Development Manager to design, refine, and evaluate curriculum and instructional materials that align with program goals and learner needs.
• Apply instructional design best practices (e.g., backward design, adult learning theory, UDL) to develop scalable, engaging learning content.
• Lead pilot testing of new curricula or program models, gathering feedback and iterating quickly.
• Build and maintain style guides, templates, and quality standards for instructional content across Program Impact.
• Own administration, configuration, and optimization of Canvas LMS, including course shells, enrollment, gradebook setup, and reporting.
• Manage the organization’s web-based conferencing platform for live instruction, ensuring reliable setup, facilitator support, and troubleshooting during sessions.
• Evaluate emerging edtech tools and innovations, including AI-enabled learning tools, and pilot new technologies that improve program delivery or learner outcomes.
• Serve as the primary liaison with Canvas and conferencing platform vendors and internal IT on integrations, upgrades, and troubleshooting.
• Train and support program staff and facilitators in effective use of Canvas and the conferencing platform.
• Design and maintain frameworks for measuring program impact, learner outcomes, and engagement across offerings.
• Build dashboards and reporting tools that translate program and Canvas data into actionable insight for leadership and program teams.
• Conduct regular data analysis to identify trends, gaps, and opportunities for program improvement.
• Partner with Business Operations to align impact metrics with organizational KPIs and funder/stakeholder reporting requirements.
• Serve as a strategic thought partner to the Sr. Director of Business Operations on how learning innovation and data insight can inform organizational strategy.
• Collaborate closely with the Education and Program Development Manager to ensure tight alignment between curriculum development, delivery platforms, and outcome measurement.
• Partner with the Workforce Development team on course design, scheduling, and materials that support employment pipeline goals.
• Represent program learning and impact priorities in cross-departmental planning and budgeting conversations.

Requirements

• Demonstrated experience with instructional design methodologies and curriculum development.
• Hands-on experience administering Canvas LMS or a comparable learning management system, plus web-based conferencing platforms (e.g., Zoom, Teams, WebEx).
• Strong data analytics skills, including experience building reports/dashboards and translating data into actionable recommendations.
• Strategic and analytical thinking, with the ability to move fluidly between data, design, and technology.
• Strong project management skills and comfort managing multiple priorities simultaneously.
• Innovative mindset with a bias toward testing, learning, and iterating.
• Excellent interpersonal, written, and presentation communication skills, with proven ability to partner cross-functionally.
• Familiarity with AI-enabled learning tools and emerging edtech trends.

Qualifications

• Bachelor’s degree in Education, Instructional Design, Data Analytics, or a related field — or equivalent combination of education and experience.
• 5+ years of experience in program development, instructional design, learning innovation, or a related field.
• Experience with SQL/Excel/BI tools (e.g., Tableau, Power BI) and survey or assessment platforms preferred.
• Experience working in a nonprofit, education, or mission-driven program environment preferred.
• Master’s degree in Education, Learning Design, Data Science, or a related field preferred.