Learning Facilitator

About the role

You'll deliver learning experiences that help team members apply knowledge and improve on-the-job performance. This role emphasizes facilitation for learning transfer—using discussions, scenarios, peer learning, and hands-on practice to connect e-learning (web-based training) to real work.

Responsibilities

• Facilitate interactive learning experiences using discussion, simulation, role-play, and peer learning
• Reinforce e-learning with practice activities that drive application and retention
• Use structured checks for understanding, debrief techniques, and engagement accountability
• Maintain deep, current expertise in a Home Base Specialty (workflows, tools, edge cases, pain points) and baseline knowledge across the full homeownership lifecycle and how functions connect
• Build and maintain relationships with frontline leaders and team members to ensure facilitation reflects current-state reality
• Conduct consistent floor time, listening sessions, or workflow observation to stay aligned with actual work
• Facilitate foundational (1.0) topics in any business area and maintain readiness as priorities shift
• Provide actionable insights to training partners based on learner performance signals and frontline reality
• Participate in content reviews and working sessions to validate practice activities, scenarios, and job aids
• Create and update materials (one-pagers, quick references, practice prompts, minor deck edits) using approved templates and governance
• Create and update practice prompts, scenario variations, knowledge checks, and facilitation plans, using AI responsibly
• Bring forward ideas that improve learner experience, practice effectiveness, and facilitation efficiency

Requirements

• Demonstrated ability to engage learners and manage group interaction
• Ability to explain complex concepts clearly and support learners with varying needs
• Ability to prioritize and deliver high-quality work within deadlines
• Comfort adopting new tools and technology (including AI-enabled tools) following policy and data standards
• Working knowledge of internal platforms (LMS, collaboration tools, communication channels)

Qualifications

• Experience in facilitation, training, teaching, coaching, or related fields
• Familiarity with adult learning principles and practice-based learning
• Experience supporting frontline teams in operational or customer-facing environments

Skills

• Effective communication and facilitation skills
• Ability to adapt to new technologies and tools
• Strong organizational and time management skills
• Ability to work independently and collaboratively

Benefits

We provide a comprehensive benefits package including medical, dental, and vision coverage, a 401(k) retirement plan, and paid time off. For more details, please visit our benefits page.

Pay

The starting salary range for this position is $26.45 - $50.66 per hour. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits.

Schedule

Details on the schedule will be provided upon hire.