Learning Facilitation Professional 3 (contract)

Role Overview/Description

Under the direction of the Epic Training Manager, the Credentialed Trainer (CT) is responsible for collaborating with Principal Trainers (PT) to deliver high-quality engaging Epic application training and educational support to both clinical and non-clinical staff. This position ensures that end users achieve proficiency in workflows, data entry, and documentation within the Epic electronic medical record system. In addition to facilitating classroom-based training, the Credentialed Trainer provides individualized support during system go-live events and as needed. The role also assists Principal Trainers in iterating classroom curricula, as well as testing training environments and system upgrade builds prior to production deployment.

Responsibilities

• Lead in-person or virtual (on camera) training sessions for physicians, clinicians, and non-clinical staff using prescribed curricula.
• Facilitate study halls and user settings labs. 1 session a day and 5 hour sessions.
• Apply adult learning principles to create an engaging learning environment. Respond to trainee questions and provide timely follow-up.
• Set up physical or virtual training environments, prepare rosters, and ensure all teaching materials are ready before class.
• Administer and report end-user proficiency assessments to ensure staff are prepared to use the live system.
• Monitor and assess training effectiveness through metrics and feedback and collaborate with Principal Trainers to update or refine lesson plans and job aids.
• Provide "at-the-elbow" support during go-live events, helping users navigate the system in real-time within clinical settings.
• Create job aids and other end user support materials.
• Test help test training environments and lesson plans to ensure they reflect current system builds and workflows.

Required Qualifications

• Must obtain Credentialed Trainer status in assigned application within 6 weeks of assignment. This credentialing process includes the successful completion of assigned training tracks, teaching presentations (“teach backs”) before a panel, and written credentialing exams (which require a passing score of 85% or higher).
• Exceptional communication and presentation skills.
• Ability to work independently and as a team member across multiple teams.
• Demonstrates flexibility with respect to required changes in training content and delivery methods.
• Coeoperative and approachable and takes time to listen to and address others' questions or concerns.
• Proficiency with Microsoft Office Suite and Zoom.
• Demonstrated enthusiasm for technology adoption and a willingness to become a strong Epic advocate.
• 5 years of Learning Facilitation Professional experience.

Preferred Qualifications

• Associate’s or higher degree or relevant experience preferred.
• Experience with adult education, instructional design, or learning management systems such as Cornerstone on Demand.
• Training, facilitation, coaching, or similar preceptor experience.
• Experience in healthcare or clinical environments.
• Strong knowledge of change management.
• Previous Epic Credentialed Trainer or Epic implementation experience.

Additional Notes

The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements.

Benefits Information

• Comprehensive Benefits Package available based on eligibility
• Medical, Dental, Vision
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Supplemental and Voluntary Life Insurance
• 401(K)
• Commuter Benefit Program