Learning Experience Designer (LXD), Workforce Staffing Learning & Development

Description

The Workforce Staffing Learning & Development team is seeking an innovative Learning Experience Designer to join our dynamic team. In this role, you'll design, develop, and enhance learning programs that impact associates worldwide in Amazon's hiring operations. As a self-motivated professional with a passion for learning and development, you'll collaborate with cross-functional teams, subject matter experts, and program managers to create impactful content and implement program offerings. The ideal candidate possesses expertise in adult learning principles and instructional design methodologies, with a strong foundation in data-driven decision making.

Key job responsibilities

• Analyze, design, develop, and evaluate training solutions aligned with business objectives
• Partner with stakeholders and SMEs to gather requirements and create learning content
• Design and develop engaging e-learning modules, ILT facilitator and participant guides, reference materials, and other creative and learning assets using various authoring tools
• Apply adult learning principles and instructional design methodologies to course development
• Publish, assign, and track training completion and assessment scores in Learn LMS
• Ensure consistency in learning design across multiple programs and platforms
• Manage multiple projects simultaneously while meeting tight deadlines
• Conduct needs assessments and identify performance gaps
• Measure and evaluate training effectiveness through various assessment methods
• Stay current with industry trends and learning technologies
• Maintain course content and curriculum documentation
• Provide recommendations for continuous improvement of learning programs
• Lead specialized initiatives in cross-skilling content development and quality-driven continuous learning interventions
• Develop scalable modular content architecture that serves diverse global audiences

About the team

The Workforce Staffing (WFS) Learning & Development (L&D) team designs and implements learning solutions across Amazon's high-volume hiring ecosystem, supporting Agents, Associates, Support Teams, Subject Matter Experts, and Managers in Operations facilities and Customer Service. Our 15 global L&D professionals create standardized, scalable training programs deployable globally while maintaining local flexibility. We enhance productivity, ensure quality standards, and optimize operational efficiency through data-driven approaches. Our 2026 strategy targets role readiness, cross-skilling, quality defect reduction, and facilitator certification.