Learning Experience Designer, Learning Excellence and Development (LEAD)

About the role

The LEAD (Learning Excellence and Development) team, sitting within Returns Operations Excellence (ROE) in Worldwide Returns & ReCommerce (WWRR), is seeking a passionate, detail-oriented, and results-driven Learning Experience Designer (LXD) to own and deliver high-quality virtual learning solutions for our operational workforce across the Relo Network.

Responsibilities

• Carry end-to-end programmatic ownership of assigned learning programs and training modalities within the Relo Network — from needs analysis through delivery, measurement, and continuous iteration
• Manage program scope, milestones, and stakeholder communication for all owned programs; drive timely decisions and clear blockers proactively
• Own the program roadmap for assigned learning initiatives; sequence work based on business impact and resource constraints
• Provide regular written program status updates to LEAD leadership; write clear standard work for LXD processes and maintain accurate documentation across all owned programs and modalities
• Contribute to OP planning inputs for owned programs as required
• Design and build virtual, asynchronous learning solutions — including eLearning modules built in Articulate 360, performance support tools, knowledge checks, and job aids — that meet LEAD's publication bar and drive observable behavioral change
• Apply adult learning principles and instructional design best practices throughout the design and development process
• Lead discussions with Program Managers to design and implement automated training solutions; translate complex technical requirements into accessible, effective learning experiences for non-expert audiences
• Manage and implement translation expansion efforts across the network, leveraging available tools and AI to increase language availability at scale
• Collaborate with operations leaders, subject matter experts, and cross-functional partners to ensure content is accurate, relevant, and operationally grounded
• Build durable, scalable solutions that integrate into WWRR's existing approach to learning and can adapt as the organization evolves
• Leverage AI capabilities to accelerate content development, improve iteration speed, and deliver higher-quality learning solutions; evaluate AI output critically and maintain the publication bar regardless of how content is produced
• Own the configuration and ongoing maintenance of assigned learning programs within Umbrella, including curriculum architecture, dynamic assignment rules, and learner enrollment management
• Build and maintain reporting mechanisms that surface learning completion, compliance, and performance data to LEAD and client team leadership
• Diagnose, triage, and resolve LMS issues — including broken assignments, inaccessible content, and enrollment errors — with urgency and minimal escalation
• Maintain clear documentation of platform configurations, curriculum architecture, and known issues to enable continuity
• Review completion data, assessment performance, and learner feedback to identify opportunities to improve content quality and platform effectiveness
• Proactively flag content gaps, platform risks, and emerging learner needs to LEAD leadership before they become operational issues
• Partner with LEAD to ensure learning solutions are consistent with WWRR-wide standards and best practices
• Contribute to LEAD team initiatives, content standards, and quality assurance processes
• Share best practices with peers and contribute to the continuous improvement of the LEAD team's design and development approach

Qualifications

• 5+ years of learning design, learning science, instructional design, educational psychology, or similar field experience
• Proficiency in Articulate 360, including experience building virtual, asynchronous learning content that meets a defined quality bar
• Working knowledge of Umbrella as a learning management system, including in-app training capabilities and automated training workflows
• Experience administering a learning management system (LMS), including curriculum configuration, dynamic assignments, learner enrollment, and reporting
• Proven ability to conduct needs analyses, define learning objectives, and develop end-to-end learning solutions independently
• Ability to absorb complex technical information quickly and translate it into clear, accessible learning experiences for non-expert audiences
• Excellent written and verbal communication skills, including the ability to lead discussions with Program Managers and technical stakeholders to design learning solutions
• Ability to translate complex operational processes into clear, engaging digital learning experiences for frontline associate and leader audiences
• Experience diagnosing and resolving LMS or content issues independently
• Experience supporting learning and development for a frontline operations, logistics, or field-based workforce
• Experience designing training for new or emerging technology platforms or modalities
• Experience partnering with Program Managers or technical teams (e.g., SDEs, engineers) to design and deliver integrated or automated learning solutions
• Experience managing translation or multilingual content expansion efforts, including the use of AI-assisted translation tools
• Demonstrated ability to build and maintain LMS reporting mechanisms that communicate learning performance data to non-technical stakeholders

Benefits

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.