Learning Experience Designer, Learning Excellence and Development (LEAD)

About the role

The LEAD (Learning Excellence and Development) team, sitting within Returns Operations Excellence (ROE) in Worldwide Returns & ReCommerce (WWRR), is seeking a passionate, detail-oriented, and results-driven Learning Experience Designer (LXD) to own and deliver high-quality virtual learning solutions for our operational workforce across the Relo Network.

Responsibilities

• Carry end-to-end programmatic ownership of assigned learning programs and training modalities within the Relo Network — from needs analysis through delivery, measurement, and continuous iteration
• Manage program scope, milestones, and stakeholder communication for all owned programs; drive timely decisions and clear blockers proactively
• Own the program roadmap for assigned learning initiatives; sequence work based on business impact and resource constraints
• Provide regular written program status updates to LEAD leadership; write clear standard work for LXD processes and maintain accurate documentation across all owned programs and modalities
• Contribute to OP planning inputs for owned programs as required
• Train modality design & platform development
• Training modality design & platform development
• Training modality design & platform development
• LMS administration & program health
• Continuous improvement & collaboration

Qualifications

• 5+ years of learning design, learning science, instructional design, educational psychology, or similar field experience
• Proficiency in Articulate 360, including experience building virtual, asynchronous learning content that meets a defined quality bar
• Working knowledge of Umbrella as a learning management system, including in-app training capabilities and automated training workflows
• Experience administering a learning management system (LMS), including curriculum configuration, dynamic assignments, learner enrollment, and reporting
• Proven ability to conduct needs analyses, define learning objectives, and develop end-to-end learning solutions independently
• Ability to absorb complex technical information quickly and translate it into clear, accessible learning experiences for non-expert audiences
• Excellent written and verbal communication skills, including the ability to lead discussions with Program Managers and technical stakeholders to design learning solutions
• Ability to translate complex operational processes into clear, engaging digital learning experiences for frontline associate and leader audiences
• Experience diagnosing and resolving LMS or content issues independently
• Experience supporting learning and development for a frontline operations, logistics, or field-based workforce
• Experience designing training for new or emerging technology platforms or modalities
• Experience partnering with Program Managers or technical teams (e.g., SDEs, engineers) to design and deliver integrated or automated learning solutions
• Experience managing translation or multilingual content expansion efforts, including the use of AI-assisted translation tools
• Demonstrated ability to build and maintain LMS reporting mechanisms that communicate learning performance data to non-technical stakeholders

Skills

• Articulate 360
• Umbrella
• Learning management system (LMS)
• Needs analysis
• Learning objectives
• End-to-end learning solutions
• Communication skills
• Operational processes
• Complex technical information
• Non-expert audiences
• Translation expansion
• AI-assisted translation tools
• LMS reporting mechanisms

Benefits

Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Pay

Base salary range: $83,200.00 - $145,500.00 USD annually

Schedule

Up to 50% travel may be required depending on business needs.