Learning Experience Designer, Learning Excellence and Development (LEAD)

About the role

The LEAD (Learning Excellence and Development) team, sitting within Returns Operations Excellence (ROE) in Worldwide Returns & ReCommerce (WWRR), is seeking a passionate, detail-oriented, and results-driven Learning Experience Designer (LXD) to own and deliver high-quality virtual learning solutions for our operational workforce across the Relo Network.

Responsibilities

• Carry end-to-end programmatic ownership of assigned learning programs and training modalities within the Relo Network — from needs analysis through delivery, measurement, and continuous iteration
• Manage program scope, milestones, and stakeholder communication for all owned programs; drive timely decisions and clear blockers proactively
• Own the design, build, and ongoing management of assigned training modalities within the Relo Network — including in-app training, in-app coaching and refresh experiences, Kindle integrated training, and self-directed learnings
• Conduct complex needs analyses to define business problems, learning objectives, and solution approaches that may not be pre-defined at the outset
• Design and develop virtual, asynchronous learning solutions — including eLearning modules built in Articulate 360, performance support tools, knowledge checks, and job aids — that meet LEAD's publication bar and drive observable behavioral change
• Own the configuration and ongoing maintenance of assigned learning programs within Umbrella, including curriculum architecture, dynamic assignment rules, and learner enrollment management
• Perform regular monitoring of active learning assignments to ensure content is accessible, assignments are triggering correctly, and learner records are accurate
• Diagnose, triage, and resolve LMS issues — including broken assignments, inaccessible content, and enrollment errors — with urgency and minimal escalation
• Regularly review completion data, assessment performance, and learner feedback to identify opportunities to improve content quality and platform effectiveness

Requirements

• 5+ years of learning design, learning science, instructional design, educational psychology, or similar field experience
• Proficiency in Articulate 360, including experience building virtual, asynchronous learning content that meets a defined quality bar
• Working knowledge of Umbrella as a learning management system, including in-app training capabilities and automated training workflows
• Experience administering a learning management system (LMS), including curriculum configuration, dynamic assignments, learner enrollment, and reporting
• Proven ability to conduct needs analyses, define learning objectives, and develop end-to-end learning solutions independently
• Ability to absorb complex technical information quickly and translate it into clear, accessible learning experiences for non-expert audiences
• Ability to manage multiple projects simultaneously with strong attention to detail, clear milestone management, and the ability to deliver results with minimal supervision
• Excellent written and verbal communication skills, including the ability to lead discussions with Program Managers and technical stakeholders to design learning solutions

Qualifications

• Experience implementing repeatable processes and driving automation or standardization
• Experience in data mining, data management, reporting, and SQL queries
• Experience supporting learning and development for a frontline operations, logistics, or field-based workforce
• Experience designing training for new or emerging technology platforms or modalities
• Experience partnering with Program Managers or technical teams (e.g., SDEs, engineers) to design and deliver integrated or automated learning solutions
• Experience managing translation or multilingual content expansion efforts, including the use of AI-assisted translation tools

Skills

• Adult learning principles and instructional design best practices
• Rapid, agile, and iterative development techniques
• AI capabilities to accelerate content development, improve iteration speed, and deliver higher-quality learning solutions

Benefits

• Comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave
• Sign-on payments and restricted stock units (RSUs)

Pay

The base salary range for this position is $83,200.00 - $145,500.00 USD annually, depending on location.

Schedule

Ability to travel up to 50% of the time depending on business needs.