Learning & Development Specialist III

About the role

This position is responsible for conducting training needs assessments, developing training programs, managing training budget, creating training materials, training managers and supervisors, organizing training events, evaluating training effectiveness, collaborating with HR staff, and working on conflict resolution, all in alignment with CCEW core values and strategic priorities. Developing and implementing supervisor and new leader training programs, monitoring training completion and efficacy, ensuring confidentiality of client information, and adhering to agency policies and CCEW values.

CCEW serves people at some of the hardest moments of their lives. The quality of that service depends on how well our staff are prepared, supported, and developed. The Learning & Development Specialist III owns that work. You will find out where performance gaps exist, and design and deliver training that closes them. You will lead new hire onboarding, build our supervisors and new leaders, run instructor-led sessions across programs, and report results to leadership with data-driven analytics. You will partner with program leaders across housing, shelter, and family services to fit training to how each program operates.

Responsibilities

• Conduct annual agency-wide training needs assessment and deliver a written report with recommendations.
• Work with program leaders to set training and development objectives that fit each program's work environment.
• Administer spending against the learning and development budget.
• Build or source training materials across in-person, virtual, and self-paced formats.
• Train managers, supervisors, and others involved in employee development efforts.
• Plan, organize, facilitate and order supplies for employee development and training events.
• Develop and maintain organizational communications such as intranet bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources.
• Conduct follow-up studies of all completed training to evaluate and measure results.
• Work effectively as a team member with other members of management and the HR staff.
• Maintain the agency's learning resource library and learning management system so staff can find what they need.
• Conduct regular evaluation and assessment of training programs and recommend revisions, improvements, and updates to the Chief HR Officer.
• Work collaboratively with the Chief HR Officer to identify, plan, execute, document, and recommend follow-up trainings consequent to employee misconduct, policy violations, staff disciplinary and termination situations.
• Coach staff and supervisors through workplace conflict and recommend training where conflict patterns emerge.
• Develop, perform, and implement supervisor and new leader training programs to include topics inclusive of risk mitigation practices and techniques for preventing staff conflict.
• Facilitate instructor-led training and recurring workshops across disciplines and topics.
• Track training completion and effectiveness; report results to the Chief HR Officer.
• Lead and continuously improve the agency's cohort-based new hire onboarding program, Welcome the Stranger.
• Exemplify the culture and core values of CCEW through professional activities and demeanor.
• Use appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per HIPAA regulations.
• Regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
• As a mandated reporter, follow all procedures outlined in agency policies to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
• Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.
• Perform related functions necessary to support the mission and core values of Catholic Charities.

Qualifications

Education & Experience

• Bachelor's degree in human resources management or a related field.
• Minimum of 5 years' relevant experience.
• Experience working with diverse populations preferred.
• Work is highly independent; may assume a team lead role for the work group.

Certificates & Licenses

• Certified Professional in Learning and Performance (CPLP) credential preferred.
• SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential preferred.
• Valid Driver's License or ability to get to and from multiple work locations as required.
• Must successfully pass background check applicable to position.

Skills

Required Skills & Abilities

• Excellent verbal and written communication skills.
• Facilitation and presentation skills.
• Adept with a variety of in-person, multimedia training platforms and methods.
• Ability to evaluate and research training options and alternatives.
• Ability to design and implement effective training and development.

Mental & Other Abilities

• Adaptability: ability to adapt to changes, delays or unexpected events; manage competing demands and prioritize tasks; change approach or method to best fit the situation.
• Analytical Ability: maintain focus for extended periods; complete research projects with resourcefulness and persistence; synthesize complex or diverse information; use intuition and experience to complement existing data.
• Attendance: consistently arrive and work as scheduled.
• Computer/Technical Ability: working knowledge of word processing, spreadsheet, accounting, internet, and design software.
• Dependability: follow written and verbal instructions; respond to management direction; complete tasks on time or notify appropriate person with alternate plan.
• Interpersonal Skills: maintain satisfactory relationships; excellent customer service skills; good understanding of appropriate human relations; awareness of and sensitivity to service population's culture and socioeconomic characteristics.
• Judgment: make prudent and timely decisions; exhibit sound and accurate judgment; explain reasoning for decisions.
• Language Ability: read and interpret safety rules, operating/maintenance instructions, and procedure manuals; write routine reports and correspondence; speak effectively before groups.
• Mathematical Ability: add, subtract, multiply, divide in all units of measure using whole numbers, fractions, and decimals; compute rate, ratio, percent; draw and interpret bar graphs.
• Motor Coordination: coordinate eyes, hands, fingers, and feet accurately; handle precise movements.
• Problem Solving Ability: identify/prevent problems before they occur; formulate alternative solutions; transfer learning from past experiences to new similar situations.
• Quality Management: complete duties on time with absolute precision at least 95% of the time; edit accuracy and thoroughness of own and others' work; constructively apply feedback; generate ideas to improve and promote quality.
• Reasoning Ability: apply common sense understanding to carry out instructions in written, oral, or diagram form; deal with problems involving several concrete variables in standardized situations.
• Supervisory Skills: this job does not include supervisory responsibilities.

Physical Requirements

• Regularly sit, stand, walk, hear/listen, talk.
• Frequently lift up to 10 pounds, pull/push, carry.
• Regularly work extended hours on a computer.

Work Environment

• Noise Conditions: exposed during a shift to constant or intermittent sounds at quiet to moderate levels dependent upon daily activities.
• Exposure to Trauma: Employees provide direct services to vulnerable community members including those with behavioral health challenges and those who have been exposed to trauma.

Benefits

• Free Employee Medical Insurance
• Free Employee Dental Insurance
• Free Employee Vision Insurance
• Sick leave (8 hours per month)
• Vacation (minimum of 2 weeks paid vacation)
• Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
• Free Long-Term Disability Insurance
• Free Life Insurance
• 13 Paid Holidays