Learning Specialist III

About the role

The Learning Specialist III plays a crucial role in the professional development of individuals within the business environment. They craft and deliver training programs aimed at improving the performance and skills of their trainees. This role involves working directly with the Learning Lead and Learning Manager to help team members effectively organize, plan, create, and execute training projects.

• Writing manuals
• Creating training content using Google Slides or Google Docs
• Conducting and delivering training sessions for various departments across the organization in a classroom style or one-on-one training session

Responsibilities

As a Learning Specialist, you will spend dedicated time within our Operations department to learn our core processes firsthand. You must be proficient in the "how-to" of our business to effectively teach it to others. You will assist training in all key areas of the business, including Operations and non-operation. Training will be delivered to new workers, agency temps, and existing workers across the organization.

• Support onboarding by conducting Collectors Orientation and site specific "Day 2" onboarding for all new employees and agency temps
• Promote a "Safety First" culture by delivering training content for safety and compliance
• Communicate and collaborate with Collectors personnel from all departments, divisions, and different levels of leadership
• Identify, enhance, facilitate, and conduct training needs with the Learning Leadership's guidance
• Improve policies, procedures, and processes through all of Collectors Values, especially in Seeking Feedback Early and Often to recommend and implement optimal solutions

Requirements

To be considered for this role, you should have:

• A Bachelor's or Master's degree preferred; 1-2 years of experience in a training environment preferred
• Fluent in English with the ability to read and comprehend instructions, correspondence, and memos
• You understand that onboarding is a critical business function and are committed to being onsite for the required Monday–Friday schedule
• Able to transition between a classroom environment and the Operations floor to learn technical processes
• Able to effectively present information in one-on-one and group settings to all levels of the organization
• Reliable attendance and flexible to altering and/or changing your shift
• Strong computer skills (Gmail, Google Drive, Google Slides, etc.)
• Proven work experience training others
• Proven experience in designing training events in a corporate setting, including technical writing skills (writing manuals) is a plus
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations, etc.)
• Strong planning, problem-solving, and project management skills
• Able to stay organized and be detail-oriented
• Excellent written and verbal skills, good interpersonal skills, conflict resolution, and time management skills

Physical Requirements

• Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time
• Hand Use: Regular hand use for various tasks
• Hearing Requirements: Ability to hear alarms, signals, and verbal instructions
• Lifting and Carrying: Ability to lift, carry, and move materials up to 25 pounds
• Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently
• Sitting or Standing: Ability to sit or stand for extended periods of time

Hourly Range

The hourly range for this position is $21.50-$23.50. Actual compensation in this range will be based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set.

Benefits

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All full-time employees are eligible for paid vacation
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Qualifications

Candidates must be authorized to work in the United States. Collectors uses e-Verify to validate your ability to work legally in the United States. We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake emails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to people@collectors.com. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better serve the diverse community of collectors we support. If you are based in California, you can read information for California residents here.