Learning & Development Specialist, Client Training

Job Summary

The Learning & Development Specialist will design, plan, deliver, and continuously improve high-quality training experiences for Cvent clients. The ideal candidate will facilitate webinars, virtual trainings, and in-person workshops; update and build training materials; and collaborate closely with internal stakeholders.

About the Role

Join our Client Training team to help clients successfully adopt and expand their use of Cvent products. This role will be part of Cvent’s Client Services and report to the Training Program Lead. Based in Tysons Corner, VA, you will travel up to 40% of the time (primarily domestically).

Responsibilities

• Deliver engaging client-facing training (virtual and in person) on Cvent products and workflows, including public webinars, customer workshops, and conference/on-site sessions at Cvent offices and client locations.
• Assess client training needs through analysis of client’s use of Cvent products and consultation with internal client-facing team members.
• Partner with other trainers, product management, and service delivery teams to determine training needs related to new product releases and design training sessions and related training materials.
• Maintain product knowledge to ensure best-in-class service to clients and to develop future training programs and materials.
• Leverage approved AI tools to increase the efficiency, creativity, and impact of training programs—supporting tasks like content drafting, quiz generation, data analysis, and productivity support—while following L&D team guidelines for responsible use.
• Evaluate training effectiveness through feedback surveys, knowledge checks, participation data, and follow-up conversations; translate insights into actionable improvements for future sessions.
• Support internal enablement as needed, acting as a subject-matter expert and occasional facilitator for internal teams on client training offerings and delivery best practices.

Requirements

• 18 months to 2 years of experience delivering training (instructor-led, virtual, and/or eLearning) or in a client-facing role supporting a SaaS or technology product.
• Experience with Cvent products or the events industry is a plus.
• A Bachelor’s Degree (BA/BS) is highly desired.
• Experience in designing and developing training programs or materials.
• Comfort with technology and data, including learning new software quickly, using LMS or training tools, and interpreting basic training metrics to inform decisions.
• Strong organizational and project management skills, with the ability to manage multiple training projects and sessions simultaneously in a fast-paced environment.
• Must be able to act independently to achieve needed results.

Qualifications

• Excellent interpersonal, presentation, and verbal and written communication skills are required.

Benefits

Cvent offers a competitive benefits package including health insurance, retirement plans, and paid time off.

Pay

$70,000 - $90,000 annually

Schedule

Full-time, Monday-Friday, with occasional travel up to 40%