Learning & Development Specialist (Claims Trainer / Customer Service Trainer)

Job Summary

CareFirst BCBS is seeking two Learning & Development Specialists to design and deliver engaging training programs for adult learners in a corporate healthcare environment. The ideal candidates will have strong Instructor-Led Training (ILT) experience, exceptional presentation and facilitation skills, and the ability to effectively train both virtually and in person.

Key Responsibilities

• Deliver Instructor-Led Training (ILT) sessions both virtually and in person.
• Facilitate engaging training programs for new hires and existing employees.
• Create an interactive learning environment that promotes participation and knowledge retention.
• Utilize Microsoft Teams and Microsoft Office Suite to conduct virtual training sessions and prepare training materials.
• Absess learner progress and provide coaching, feedback, and additional support when needed.
• Collaborate with business leaders and subject matter experts to ensure training content aligns with operational goals.
• Maintain training documentation and support continuous improvement of learning programs.

Required Qualifications

• Experience delivering Instructor-Led Training (ILT) in both virtual and classroom settings.
• Experience training adult learners in a corporate environment.
• Strong presentation, communication, and facilitation skills.
• Proficiency with Microsoft Teams and Microsoft Office Suite.
• Ability to engage learners and effectively communicate complex information.

Paid Benefits

Lumen Solutions Group Inc. is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.