Customer Solutions Specialist

About the role

The Customer Solutions Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town’s high-quality standards and going above and beyond by exceeding customer expectations every day.

Responsibilities

• Handle a high volume of inbound customer interactions each day: approximately 50-70 phone calls/day and a steady flow of emails, while consistently delivering an exceptional customer experience from start to finish
• Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc.
• Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs

Requirements

• At least 1 year of experience in a face to face or over the phone customer service role
• Stellar organizational skills, multi-tasking skills, and computer skills
• Excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please!)
• Knows MS Office; you may not be a master but you’re on your way
• Has a quality, high speed internet connection at home
• Has a genuine positive, outgoing, team spirited, one-for-all personality
• Is an all-star communicator and is proficient in English (both written and verbal)
• If bilingual, that’s a plus!

Qualifications

• Can work a schedule of M-F 10:00 AM - 7:00 PM (MST) with flexibility to adjust to different hours as needed
• The first 3 weeks of training will be a schedule of M-F 7:00 AM - 4:00 PM (MST)

Skills

• Excellent communication skills
• Strong attention to detail

Benefits

• Quarterly profit-sharing bonus
• Hybrid work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered

Pay

The salary range for this role is $37,348.78 - $50,403.56 annually ($17.96 – $24.23 hourly) which is based on including but not limited to qualifications, experience, and geographical location.

Schedule

Can work a schedule of M-F 10:00 AM - 7:00 PM (MST) with flexibility to adjust to different hours as needed