Learning & Development Manager

About the role

Lead and execute the hotel’s learning and development strategy aligned to business goals
Partner with leaders to identify skill gaps and enhance team performance
Build a culture of continuous learning and service excellence
Support leadership development and employee growth across the hotel

What You’ll Do

• Design and deliver learning programs that improve performance and guest experience
  Coach managers and support onboarding and early success of new leaders
  Drive training consistency through Certified Designated Trainers and leadership partnerships
  Analyze guest feedback and operational data to implement performance improvements

What You’ll Bring

• Bachelor’s degree or equivalent experience with 3+ years in a leadership role
  Experience in hospitality, service environments, or adult learning
  Strong facilitation, coaching, and stakeholder collaboration skills
  Passion for people development and alignment with Four Seasons values

What To Expect

• A collaborative, fast-paced luxury hotel environment
  Direct impact on employee engagement and guest satisfaction
  A mix of strategic planning and hands-on training delivery

Benefits You Will Enjoy

• Salary Range: $91,000 - $96,000
  ZERO-COST Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days
  Complimentary Life insurance
  MATCHED 401(k) Retirement Plan after 1 year
  COMPLIMENTED and DISCOUNTED Employee Travel program after 6 months around the world
  COMPLIMENTED daily Employee Meals
  DISCOUNTED Parking and Public Transportation
  ROBUST TIME OFF PLAN: Paid Time Off, Holidays, Personal Days, Floating Holidays