Learning & Development Manager

About the role

The Learning & Development Manager at The Beverly Wilshire, Beverly Hills, A Four Seasons Hotel, contributes to the Guest Experience by providing exceptional knowledge and service in support of our world-renowned hotels. This role involves managing and facilitating various programs, including Onboarding, Service Foundations, Introduction to Leadership Behaviors, NLO, GROW, and annual compliance requirements. The manager also oversees the New Leader Orientation program and maintains an effective Designated Trainer program.

Responsibilities

• Manages and facilitates (in collaboration with other presenters) Embark for all new employees
• Manages and facilitates (in collaboration with other presenters) all other core programs including Service Foundations, Introduction to Leadership Behaviors, NLO, GROW, and annual compliance requirements
• Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period through the New Leader Orientation program
• Maintains an effective Designated Trainer program
• Trains new Designated Trainers (DT) when required and regularly coaches and develops Designated Trainers (DT) in their role and responsibilities
• Manages an effective standards training program and ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires
• Operational Learning
• Partners with hotel management teams to determine performance gaps, and advise on actions that are likely to meet those needs
• Plans and co-facilitates training activities if/when training is part of the solution
• Coaches managers to ensure the necessary training and learning is conducted in departments on a consistent basis
• Management and Leadership training
• Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period through the New Leader Orientation program
• Facilitates and/or coaches others to facilitate management development programs including GROW
• Aids Managers with writing their development plans, ensuring the contents are focused on experience-based learning
• Ensures every college recruit completes a structured program with learning objectives
• Compliance
• In collaboration with People & Culture or relevant Department Head, manages all compliance and safety training related to the property
• Benchmarking the learning function with Learning Success Levels
• Bases the direction for learning on a thorough Learning Needs Analysis
• Designs solutions for learning needs by rapidly creating and developing learning programs (or blended Learning programs) that target performance gaps and management competencies
• Prepares and produces training calendars that reflect performance gaps and learning needs
• Marketing the learning function's programs, initiatives, and online learning
• Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioural change
• Creates and adheres to an annual budget for all training programs, initiatives, and learning resources
• Plans and executes property-wide change initiatives, including service initiatives, Company-wide change initiatives, and other large-scale projects related to growth and learning
• Selects and manages external vendors to deliver specialised training on service and/or management skills
• Actively pursues personal growth in the areas of training and learning, pursuing certifications or expertise in a learning discipline

Requirements

• A university degree or equivalent experience required
• Minimum of 3 years’ experience working in a managerial capacity
• Experience in adult education or a similar environment
• Experience in hotel operations, preferably luxury hospitality or other service environments
• Experience managing in diverse cultures

Qualifications

• Passion for excellence and enthusiasm for everything you do
• Ability to manage and facilitate various programs and training activities
• Strong organizational and communication skills
• Experience in adult education or a similar environment
• Experience in hotel operations, preferably luxury hospitality or other service environments
• Experience managing in diverse cultures

Skills

• Excellent interpersonal and communication skills
• Strong organizational and time management skills
• Ability to manage and facilitate various programs and training activities
• Experience in adult education or a similar environment
• Experience in hotel operations, preferably luxury hospitality or other service environments
• Experience managing in diverse cultures

Benefits

Join Our Team in captivating Beverly Hills with Rodeo Drive boutiques glittering at the doorstep, this legendary Los Angeles landmark buzzes with renewed vitality. Offering tradition and trend, peaceful privacy and lively sophistication, Beverly Wilshire wants YOU to be part of our talented team of individuals who provide thoughtful Four Seasons care to warm every moment.

Pay

$114,500.00 - $118,000.00

Schedule

N/A

Apply

To apply, visit our careers page: http://jobs.fourseasons.com

Equal Opportunity Employer

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.