Learning & Development Manager

About the role

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are seeking a Learning & Development Manager to help build a strong, connected, and capable workforce.

Responsibilities

• Build Learning & Development Programs
• Develop and coordinate organization-wide learning and development programs.
• Assess training needs and create annual and quarterly training plans.
• Create engaging training, resources, and learning opportunities for employees and leaders.
• Facilitate new employee orientation and support onboarding.
• Cookordinate LMS activities, training assignments, completion tracking, and reporting.
• Develop Our Leaders
• Design and facilitate leadership development programs.
• Support managers and supervisors with communication, coaching, accountability, conflict management, performance management, and change leadership.
• Create career development, mentorship, and growth opportunities.
• Partner with leaders to identify skill gaps and employee development needs.
• Strengthen Engagement & Culture
• Coordinate employee wellness, recognition, engagement, and culture-building programs.
• Support engagement surveys, pulse checks, stay interviews, and employee events.
• Use employee feedback and data to identify opportunities to improve the employee experience.
• Help foster a workplace where employees feel valued, supported, and connected.
• Support Our Mission & Compliance
• Partner with Compliance, Quality, clinical, operational, and HR leaders to support required training and regulatory readiness.
• Maintain accurate training records and support audit and accreditation needs.
• Serve as a backup for initial employee relations intakes when needed, with appropriate documentation and escalation.

Qualifications

• Bachelor's degree in Human Resources, Organizational Development, Education, Business, Healthcare Administration, Psychology, Communications, or a related field; equivalent experience may be considered.
• Five or more years of related experience in learning and development, HR, organizational development, training, employee engagement, leadership development, or a related field.
• Experience designing and facilitating adult learning, leadership development, onboarding, or organizational training.
• Strong communication, facilitation, organization, project management, and relationship-building skills.
• Ability to manage multiple priorities and maintain confidentiality.
• Proficiency with Microsoft 365 and experience working with learning, HRIS, or related technology.
• Valid Oregon Driver's License and proof of automobile insurance.

Benefits

Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry. Benefits include:

• Healthcare insurance plans: Medical, Dental, Vision
• Group Life: Short-Term & Long-Term Disability 100% paid by employer
• 403(b) retirement plan with 2% of employer contribution and up to 3% employer match
• Flex Spending Account
• PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
• 7/12 Paid Holidays a year + 2 paid floating holidays for full-time positions
• Continuing Education & Training Benefits
• Employee Healthy Living Program – Gym Membership & Smoking Cessation

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.

To Apply

To join our team please visit our website here. For more information, contact the HR/Recruiting Department at: HR@nwhumanservices.org | 503.588.5828