Learning & Development Designer

About the role

Cooper’s Hawk Winery and Restaurants is seeking an experienced Learning & Development Designer to create engaging learning experiences that build skills, strengthen culture, and support the growth of our restaurant teams and Restaurant Support Center.

Responsibilities

• Partner with stakeholders to identify learning needs, define project requirements, and deliver effective learning solutions
• Conduct needs analysis and performance assessments to align training with business objectives
• Design, develop, and maintain engaging learning experiences, certification programs, and assessments for hourly and management audience
• Create blended learning solutions including eLearning, instructor-led training, virtual learning, performance support tools, videos, job aids, and microlearning grounded in adult learning principles
• Create and manage learning experiences that are practical, accurate, and immediately applicable in a hospitality environment
• Administer Learning Management Systems (LMS), including user support, content management, reporting, and field training
• Support virtual learning events, webinars, and video production through planning, content development, facilitation support, and execution
• Collaborate cross-functionally to develop learning materials that support strategic business initiatives and operational priorities
• Plan and manage training content release schedules and project timelines to ensure on-time, on-budget delivery
• Continuously evaluate and improve learning programs, processes, and tools based on business needs, learner feedback, and industry best practices
• Explore emerging learning technologies, AI tools, and innovative approaches to improve learner engagement and effectiveness
• Contribute to department projects, conferences, and key organizational events to support Learning & Development objectives

Requirements

• Represent Cooper's Hawk values
• 3-5 years of experience in an instructional design role, preferably in a hospitality environment
• Experience applying adult learning theory and design principles to content/program development
• Experience administering a Learning Management System(s), including user/content management and learning analytics
• Experience using eLearning authoring tool for online content development
• Strong written communication skills, including editing/reviewing material
• Strong organizational skills, including the ability to track and manage multi-faceted content updates
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel), Articulate 360 (Rise and Storyline), Adobe (forms and print production), Video and Audio editing tools
• Able to work and manage projects independently
• Bilingual in English/Spanish is a plus

Qualifications

• Passionate about developing people and strengthening culture through learning
• Can manage multiple priorities while maintaining strong attention to detail
• Embraces innovation and continuously explores new technologies, tools, and best practices
• Creates learning experiences that are engaging, practical, and learner-centered
• Buys curiosity, adaptability, and a commitment to continuous improvement

Skills

• Strong written communication skills
• Strong organizational skills
• Proficiency with Microsoft Office Suite
• Experience with eLearning authoring tools
• Experience with Learning Management Systems
• Experience with video and audio editing tools

Benefits

• Incredible Discounts: Monthly Dining Allowance, 50% Dining and Carryout, 40% Retail Wine, 20% Retail and Private Events, Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
• Company Matching 401(k) Retirement Savings Plan
• Flexible Savings Accounts - Health and Dependent Care, Health Savings Account
• Long-Term Disability; Voluntary Short-Term Disability
• Basic Life and AD&D Insurance (with option to purchase additional coverage)
• Paid Parental Leave
• Highly Competitive Pay plus Team Member Incentives & Rewards
• Paid Time Off
• Milestones Recognition Program
• Complimentary Gym Membership in RSC Building
• Hybrid Work Week (3 days in office, 2 days remote, depending on role)