Learning Delivery Specialist | Hybrid NY

This individual will act as an ambassador in fostering the HF culture and supporting the implementation and delivery of content relevant to enterprise initiatives, business units, and strategy. The role leads and supports learning projects, including researching, designing, developing, updating, and facilitating classroom and virtual learning events in partnership with subject matter experts.

This is a hybrid position requiring in-office presence at 100 Church Street, New York, NY 10007 on Tuesdays, Wednesdays, and Thursdays.

Responsibilities

• Facilitate and deliver learning events to support the enterprise inclusive of all business units.
• Serve as subject matter expert (SME) in the design and development of learning content, partnering with business leaders and the instructional design group.
• Assist with maintaining and updating all learning content materials, ensuring they meet state, federal, or organizational criteria.
• Partner and consult with internal organizations to create and execute training plans.
• Collaborate and communicate with numerous business units across the enterprise to support and help drive change initiatives.
• Anticipate training development or delivery challenges and work with business owners to identify mitigation strategies.
• Manage the learning environment to assess, evaluate, and communicate learner content/knowledge transfer and skills application.
• Complete learning logistics tasks and communications to ensure successful delivery and implementation of content.
• Stay current on assigned business unit policies and procedures.
• Utilize all systems and technology to deliver learning, record data points, and produce reports associated with the execution and sustainability of each learning event.
• Contribute to the overall success of the Learning organization by identifying ways to continuously improve the learning process and create leaner evaluations that influence current and future offerings.
• Lead meaningful change and process effectiveness through continuous focus and improvement.
• Act as a subject matter expert for process document creation.
• Additional responsibilities as assigned.

Requirements

• High School diploma or GED equivalent from an accredited institution.
• Previous work experience as a trainer with emphasis on standard operating procedure-based, business process outsourcing, and multiple technology systems instruction.
• Extensive experience facilitating learning and delivering presentations.
• Ability to master subject matter and become a product expert.
• Ability to communicate with audiences at varying levels.
• Ability to manage cross-functional projects and deliver on identified milestones, communicating with key stakeholders, and measuring success while acknowledging areas of improvement.
• Expertise/willingness to learn latest trends within learning delivery, adult learning principles, organizational development, and related areas.
• Proficient with Microsoft Office software applications (Word, PowerPoint, Excel, Outlook).
• Ability to communicate in English in writing and verbally.
• Ability to work independently, organize, plan, and effectively manage time.
• Flexibility to travel out of state to company office locations, vendor sites, and other work locations for onsite delivery 25–50% of the time.

Qualifications

• Bachelor’s degree from an accredited institution, preferred focus in Education, Healthcare Administration, Learning and Development, or a related field.
• Minimum of 5 years of experience in Training or a Healthcare/Health Plan sales environment.
• Experience with Learning Management Systems (LMS).
• Facilitation certifications with accredited associations or organizations.

Pay

Greater New York City Area (NY, NJ, CT residents): $68,900 – $99,620

All other approved locations: $61,300 – $91,120

Salary and related compensation elements will be contingent upon work experience, education, licenses, certifications, and other factors deemed pertinent to the hiring decision.

Benefits

• Medical, dental, and vision coverage.
• Incentive and recognition programs.
• Life insurance.
• 401k contributions.

All benefits are subject to eligibility requirements.