Learning Consultant, Retail Education & Selling Enablement

Supervisory Duties

• Supervises and facilitates ad hoc task forces and focus groups within entire credit department.
• Designs, delivers, and oversees training to Credit management team members.
• Designs, delivers, and oversees technical and job related training for new team members.
• Directs activities of trainers in the design and delivery of training within Credit.
• Counsels and develops trainers and associates who assist in the delivery of training.
• Develops, conducts, and evaluates new team member training for credit production employees.
• Ensures delivery of Customer First service to internal and external customers through appropriate training, communication, and job knowledge.
• Maintains connection to production departments by spending time performing the work of non-exempt production employees.
• Evaluates methods and tools for application in technical and job related training within credit.
• Aids in the management of trainers' performance and hourly employees assisting in training.
• Identifies performance gaps for non-exempt credit production employees.
• Develops technical and job related training interventions that have a measurable impact on performance.

Qualifications

• Cross-trained in a minimum of two sub credit departments.
• Conducts and analyzes needs assessments for non-exempt production employees within credit to understand performance gaps.
• Establishes performance benchmarks and measures performance post training to determine impact of training conducted.
• Demonstrates an impact to revenue protection, expense control, and employee satisfaction.
• Maintains currency in new training and performance improvement trends and technology.

Pay

Base pay range from $70,000 to $80,000. Final pay rate shall be determined and is based on experience and qualifications.