Learning Consultant

About the role

A strong, customer-focused Learning Consultant to work with both external and internal clients. The Learning Team is responsible for approximately $460,000K in training revenue each year. You will also work in partnership with the Learning Team to observe client needs and create training content. In this critical role, you will help the Learning Team set up new and existing customers for success with the Alchemy solution by providing onsite and virtual product training.

Responsibilities

• Travel to client locations, as well as host online sessions to deliver Alchemy product training while demonstrating expertise in these core teaching skills: Managing the classroom, Creating / delivering digestible content, Critical thinking and problem solving, Application of adult learning principles, Flexibility and adaptability to the audience knowledge and learning needs
• Submit training trip reports highlighting key observations during onsite visits with clients
• Promptly and professionally respond to calls and emails from clients
• Work with LC team to maintain customer facing training help documentation, team presentation decks, emails, and team training processes:
• Co-create content outlines, storyboards, A/V scripts, audio recordings, classroom course material, facilitator guides, and supporting resource documents
• Help maintain existing and identify new Standard Operating Processes
• Perform needs assessment of client training day and provide timely feedback to team leadership
• Practice sound judgement and decision-making skills when working with customers, team members, and other departments
• Work as part of a team to accomplish tasks
• Show learning agility and critical thinking skills

Requirements

• Advanced proficiency with Microsoft Office product suite
• Project management applied to development and delivery of instruction
• Proven excellence in execution; innovation and creativity, strategic and critical thinking skills
• Ability to travel 75%

Qualifications

• Minimum of 2+ years training experience (in-person and virtual classroom)
• Minimum 2+ years of instructional design experience including development of learning activities, job aids, and other learning materials
• Proven working knowledge of adult learning theories
• Formidable written and verbal communication skills
• Professionalism, time management

Skills

• Project Management
• Excellence in execution; innovation and creativity, strategic and critical thinking skills
• Able to synthesize, extract, and summarize information
• Experience and practical use with LMS technologies
• Experience with LMS and e-learning authoring tools and software such as Camtasia or Captivate
• Technical writing
• Problem Solving

Benefits

Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.

Pay

Commensurate with experience

Schedule

TBD

Company Information

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers’ expectations, while engaging with our employees to be 10X in their performance and professional growth. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email intertekhrusa@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.