Learning Consultant

Key Responsibilities

• Leading and facilitating the successful completion of learning and development for new hires, existing team members, and other organizational stakeholders.
• Presenting, creating, and implementing new hire training, job enrichment training, and targeted refresher training.
• Facilitating on-the-job training, coaching, mentoring, and technical training, both in-person and virtually.
• Working closely with the leadership team to identify areas for improvement, such as training needs, knowledge management, process optimization, and curriculum development.
• Making independent decisions on what goes into training courses and curriculum.

Communication

• Scheduling and coordinating training classes in partnership with management team.
• Collaborating with team on projects and other assignments as needed.

Coaching/Mentoring

• Acting as a Subject Matter Expert, Work Buddy, and resource, guiding and advising new hires and existing team members.
• Providing 1:1 coaching to learners and mentees as needed.

Content Creation

• Collaborating with team members across the department to develop, review, and deliver process documents and process change information.
• Developing, administering, and analyzing questionnaires, surveys, practice exercises, and pre/post-assessments to assess the effectiveness of training programs.
• Ensuring the quality and consistency of course content.

Required Knowledge, Skills, Abilities, Competencies, And/Or Related Experience

• Bachelor’s Degree or equivalent insurance-related experience preferred.
• Minimum three (3) years of relevant industry experience based on departmental placement (claims, disability, etc.).
• Minimum three (3) years of running trainings sessions and developing learning programs preferred.
• Proven ability to manage different learning styles and interact with a diverse population.
• Excellent presentation skills.
• Understanding of different learning styles (e.g., how to provide needed information to individuals).
• Proven problem-solving, decision-making, and organizational skills.
• Ability to maintain appropriate levels of confidentiality.
• Ability to adjust readily to multiple demands, shifting priorities, and rapid change.
• Experience with a learning management system preferred.
• Strong technological acumen, ability to learn and utilize multiple Knowledge Management and Learning Management systems.
• Proficiency in the use of MS Office Programs (Word, Excel, and Outlook).

Physical Requirements

• Sitting for prolonged periods of time.
• Frequent standing.
• Walking distances up to one mile.
• Bending, crouching, kneeling.
• Reaching.
• Occasional lifting up to 25 lbs.
• Extensive typing.
• Picking up and holding small objects.
• Using primarily the fingers rather than the entire hand.
• Extensive reading.
• Understanding verbal instruction and answering telephones.