Learning Center Specialist

Responsibilities

• Conduct hiring, training, and supervision of student tutors.
  • Recruit, hire, and train tutors; adhere to best practices in the field, including involvement of instructors in the selection process and incorporating learning theory and effective communication within training
  • Assess tutor and learner performance and prepare reports recommending instructional improvements
  • Develop and facilitate ongoing professional development and training for tutors
  • Collaborate with tutors in STEM courses to promote tutor retention and consistency with tutoring experiences for students
  • Identify high demand courses and coordinate group tutoring whenever necessary
  • Coordinate the Math Drop-in Tutoring Lab including selection, training, and scheduling of tutors
  • Assist with the embedded tutoring program, including training and supervision of tutors
  • Design, implement, and demonstrate discipline-specific learning strategies, tutoring resources, and evidence-based session facilitation techniques for peer tutors
  • Coordinate scheduling and delivery of in-class tutoring promotion and recruitment
  • Supervise tutoring under the direction of the Director
• Ongoing evaluations of student tutors and tutoring programs.
  • Create, disseminate, and collect evaluations on tutor training as well as tutor performance each semester
  • Analyze impact of training and tutor performance in collaboration with the Director and staff; make necessary changes to program to enhance quality and effectiveness
  • Conduct formal and informal tutor observations and provide written and verbal feedback
  • Cook up and conduct tutor check-in meetings to improve employee retention
  • Proctor in-class exams and make-up assessments
• Maintain overall operations of department.
  • Support program objectives in coordination with all staff members
  • Participate in strategic planning to enhance departmental service provision and student experience
  • Develop and provide a consistent student employment experience
  • Represent the department at various events on campus throughout the year

Qualifications

• Bachelor's degree in education, psychology, or a related field
• Experience in higher education learning support, preferably in a tutoring or academic coaching role
• Strong organizational and interpersonal skills
• Ability to work independently and as part of a team
• Excellent communication and teaching skills
• Knowledge of learning theories and best practices in higher education learning support