Learning Specialist

About the role

At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life. The Learning Specialist is a key role supporting the Learning department by managing day-to-day operations, coordinating projects, and overseeing program logistics. This role involves a wide range of responsibilities, from organizing calendars, travel arrangements, and preparing materials for leadership and learning programs.

Responsibilities

• Serve as superuser administrator for online learning platforms (e.g., Workday HCM and Blanchard Exchange) providing back-up admin-level oversight and helping build and maintain aspects of the Learning tenant in Workday (WD).
• Assist with department-wide initiatives, tracking progress, and ensuring alignment with company goals.
• Partner with other departments (e.g., Corporate Services, Communications, and Marketing) to submit and track resource requests ensuring consistent messaging, branding, and distribution of learning materials.
• Assist in creating and organizing program materials, such as agendas, handouts, presentations, and Canva training guides for WD and other Learning and Development programming.
• Oversee logistics for training sessions, conferences, and leadership development events, including venue coordination, attendee communication, and vendor management.
• Provide hands-on support during events, including setup and breakdown of leadership and learning department activities.
• Coordinate post-event tasks, such as collecting feedback and distributing follow-up materials.
• Manage inventory levels of programming supplies.
• May assist with file organization, data entry, and report generation.
• Manage the Training Class calendar and directly oversee the Learning inbox. Respond to learner inquiries, provide system guidance, and assist with learning-related needs.
• Draft and distribute learning communications, reminders, and updates.
• Identify patterns in learner questions and communicate potential training needs to the team.
• Demonstrate proactive communication, self-leadership, and reliable follow-through to drive high-quality support across both the Leadership Development and Learning teams.
• Manage records of program logistics and key metrics to ensure smooth operations and budget parameters are met.
• Conduct pricing research for cost analysis projects and support evaluation of training program expenses.
• Track budget spend, update department leaders on financial activity, and assist with identifying cost-saving opportunities.
• Research training topics, tools, and emerging learning methods to support content development.
• Conduct quality control reviews of learning documents and multimedia materials for accuracy and consistency.
• Assist, build, and manage vendor relationships and communication, negotiate pricing where applicable, and guide department contract or procurement needs.
• Deliver consistent, high-quality execution on special projects to ensure deadlines are met.

Requirements

• High school diploma or GED required.
• Bachelor’s degree in business, organizational development, education, finance, or related field preferred.
• Minimum three (3) years of experience providing executive-level support, managing program/event coordination, and delivering project support or a combination of related experience required.
• Minimum three (3) years of experience in a learning and development or organizational development supporting role preferred.
• Minimum two (2) years of experience with Workday HCM required.
• Minimum one (1) year of experience with Blanchard Exchange preferred.
• Advanced proficiency in Canva. Knowledge of Articulate Rise 360 and Learning Management Systems (LMS) preferred.
• Proficiency in Microsoft Office Suite, including Excel for tracking budgets and analyzing cost data; Office 365, Teams, experience with Smartsheet preferred.
• Proficiency in using presentation software.
• Valid driver’s license and satisfactory driving record required.
• Industry experience in real estate, property management, construction, maintenance, or financial services preferred.
• Excellent proactive communication skills, both verbal and written.
• Able to anticipate needs, follow up consistently, and keep stakeholders informed.
• Excellent time management and organizational skills; proven ability to manage multiple priorities and meet deadlines.
• Excellent analytical and research skills.
• Demonstrated self-leadership and accountability with the ability to drive results independently and maintain momentum with minimal supervision.
• Strong attention to detail and accuracy in data entry, record keeping, and document preparation.
• Ability to build and maintain positive relationships with vendors, obtain pricing, and support negotiation discussions.
• Ability to track budgets, prepare cost summaries, and support leaders with financial activity updates.
• Strong customer service orientation with the ability to respond to learners and internal partners in a timely and professional manner.
• Ability to work collaboratively across the Leadership Development team, Learning team, and Company business units.
• Sound decision-making, judgment, and problem-solving skills.
• Ability to adapt to changing business needs, introduce process improvements, and maintain operational consistency.
• Ability to maintain professional, cooperative relationships with employees, leaders, and external vendors.

Pay

The anticipated pay range/scale for this position is $30.73 - $34.00 Hourly. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending accounts and/or health savings accounts; dependent savings accounts.
• 401(k) with company matching contributions.
• Employee stock purchase plan.
• Tuition reimbursement program.
• 9 paid holidays per year.
• Paid time off (PTO) accrued at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.