Learning Business Partner

About the role

This role serves as the strategic Learning & Development partner for assigned business areas, connecting business priorities with practical development strategies to enhance teammate skills and member service.

Responsibilities

• Partner with leaders in areas such as branch operations, contact center, lending, and member service to understand workforce capability needs and performance opportunities.
• Translate business priorities, operational data, quality insights, and teammate feedback into clear development strategies and learning roadmaps.
• Collaborate with learning experience designers, facilitators, change management, and measurement teams to design, pilot, launch, and improve learning initiatives.
• Ensure learning programs are aligned with business workflows, focused on measurable outcomes, and designed to improve the teammate and member experience.

Requirements

• 5+ years of experience in Learning & Development, Organizational Development, or Human Resources roles with a consulting focus.
• Diagnosing business performance challenges and identifying workforce capability gaps.
• Understanding frontline operations, such as branch banking, contact center environments, lending, or member service functions.
• Connecting learning and capability development to business outcomes, productivity, consistency, and member experience.
• Building trusted relationships and influencing business leaders, subject matter experts, and cross-functional partners.
• Interpreting operational data, employee feedback, quality insights, and workflow trends to recommend practical development solutions.
• Working with analytics or measurement partners to define success metrics and evaluate learning impact.
• Coordinating work across matrixed project teams with strong communication, organization, and follow-through.

Qualifications

• Bachelor’s degree in Human Resources, Organizational Development, Education, or a related field is required.
• Experience supporting frontline or customer-facing organizations.
• Experience working in financial services, contact centers, branch operations, lending, or other operational environments.
• Master’s degree in a related field.
• Experience contributing to capability frameworks, learning journeys, pilot programs, or measurement strategies.

Skills

• Thoughtful, consultative learning professional.
• Strategic thinker with a focus on execution.
• Ability to balance strategy with execution.
• Strong relationship-building and influencing skills.
• Expertise in interpreting operational data and employee feedback.
• Experience with analytics and measurement partners.
• Effective coordination and communication skills.

Benefits

Truliant offers a comprehensive benefits package including medical, dental, vision coverage, prescription benefits, paid holidays and PTO, a 401(k) plan with contribution matching, and more. As a member of the Truliant family, you will also enjoy additional perks such as team member loan discounts, tuition reimbursement, and access to various wellness programs.