Learning and Knowledge Manager

Job Summary

The Learning and Knowledge Manager leads the design, development, implementation, and continuous improvement of enterprise learning strategies, partnering closely with corporate departments to assess capability gaps, design scalable learning solutions, oversee enterprise onboarding programs and strategic learning projects, and governs organizational knowledge assets, in order to support operational excellence, improve performance and standardization across the organization, and ensure employees have timely access to accurate, relevant, and effective learning resources.

Essential Job Functions

• Develop and execute enterprise learning strategies aligned with organizational priorities, operational goals, and workforce capability needs.

• Partner with business leaders and corporate stakeholders to identify skill gaps, performance challenges, and development opportunities.

• Build scalable learning programs that support organizational growth, change initiatives, and operational transformation.

• Lead strategic learning project development from concept through implementation, including planning, stakeholder alignment, timelines, deployment, and measurement.

• Serve as an internal consultant to departments on learning strategy, capability building, and training effectiveness.

• Lead and continuously improve enterprise onboarding programs for corporate, operational, and support roles.

• Establish governance for organizational knowledge assets, ensuring content accuracy, version control, accessibility, and ownership accountability.

• Maintain and optimize centralized knowledge repositories, SOP libraries, process documentation, FAQs, and support resources.

• Create sustainable processes for knowledge capture, updates, and cross-functional content management.

• Promote a culture of knowledge sharing and operational consistency.

• Manage multiple strategic learning initiatives simultaneously, balancing competing priorities and business deadlines.

• Define success metrics for learning programs, onboarding, and knowledge initiatives.

• Measure effectiveness through learner performance, adoption, knowledge retention, business KPIs, audit readiness, and operational outcomes.

• Demonstrate measurable business impact and return on learning investment.