LEARNING AND DEVELOPMENT SPECIALIST - HOURLY

PURPOSE OF POSITION

The Learning and Organizational Development Specialist supports the administration of the Education and Development team.

Qualifications

• High School Diploma required
• 2 Years customer service, symposium coordination, or education experience preferred, not required
• Exceptional Customer Service
• Excellent organizational skills and attention to detail
• Strong in Microsoft Office Suite, including Word, Excel, Teams, and PowerPoint
• Demonstrated excellent verbal and written communication and interpersonal skills
• Comfortable with public speaking
• Ability to multi-task and prioritize
• Ability to think strategically
• Possess analytical, instructional, interpersonal and speaking skills
• Collaborates with all customers across the system
• High level ability to manage confidential information

Responsibilities & Expectations

• Coordinates live/virtual education/symposium offerings supported by the education team, including coordinating with speakers, vendors, catering, outside attendance, contact hour support, and attendance of event
• Coordinates New Leader Orientation course and leadership development
• Aids in coordinating education reporting
• Aids educators with Learning Management System (Relias)
• Interprets and supports education policies, procedures, standards, or regulations
• Performs administrative tasks such as monitoring costs, setting up systems and equipment, coordinating data analytics/reporting
• Aids in coordinating Aulttendance course attendance program
• Coordinates, assists with planning, and supports organization and entity symposium and live education offerings
• Exercises independent judgement along with necessary supervision
• Pursues continued development in areas of expertise
• Supports the department with the ability to support additional programs or efforts when necessary
• Collects, compiles, and analyzes moderately complex data and information
• Greets education customers in a courteous manner and responds with positive intent in a timely manner
• Answers all incoming calls in a courteous and professional manner
• Returns all outstanding questions, concerns etc… within 24 hours
• Data entry as related to department programs and responsibilities
• Assists with other projects, performs other education duties and responsibilities as assigned

Skills

• Must be detail-oriented to products and quality
• Have ability to communicate effectively
• Work effectively with coworkers
• Strong communication skills

Working Conditions

• 8:00am – 4:30pm M-F or hours as required by the job
• Occasional weekends and off-shifts
• Subject to frequent interruptions and changes in priority of duties throughout the day
• Sitting/standing/moving about during working hours
• Forward Reaching
• Overhead Reaching
• Standing
• Walking
• Sitting
• Climbing Stairs/Ladder
• Bending
• Stooping
• Pushing/Pulling
• Grasping/repetetive sustained
• Fine motor coordination
• Vision: Near/Far
• Hearing: ordinary conversation/other
• Hazardous Exposure Category –