Learning and Development Specialist

About Us

VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

Job Summary And Purpose

As part of the Learning & Development team, the Learning & Development Specialist I conducts training sessions and also does development of training materials. The primary focus is on developing employee skills to improve the quality of client interaction and client outcomes.

Responsibilities

• Support Instructional Design Planning and Analysis
• Assist the design of curricula and training materials to address identified needs
• Design and Development Tasks
• Develop instructional materials as directed
• Evaluate and assess instruction and its impact.
• Conduct training events and programs
• Instructor-led training
• Train-the-Trainer
• Prepare Training materials, provides training logistics, prepare classroom or other training venues
• Other tasks as may be required to support organizations learning and development
• Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.
• An essential function of this position requires incumbents to report to the office.
• Assist in Instructional Design of curricula and training materials.
• Facilitate training, Train-the-Trainer, deliver training programs.
• Evaluate training, seek and incorporate feedback
• Support the learning management system
• Executes and oversees logistics of training, such as scheduling, announcements, technology needs, etc. including supporting Programs internal training
• Other duties as required and is subject to change at any time.
• As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

Requirements:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

Education:

• Bachelors Degree in Instructional Design, Communication, Education, or similar discipline, or equivalent experience (4 years)

Experience:

• One year of experience designing training material/curricula or other similar role.
• One-year experience as a trainer, corporate training specialist, or related position.

Preferred Qualifications:

• Experience working as a member of the HR team.
• Familiarity with social services and related issues.
• Experience working with learning management systems (LMS).
• Bilingual (Spanish) preferred.

Benefits

VOALA offers competitive medical, dental, vision and retirement benefits.

Pay

$73267.87 - $77124.08 Per Year