Learning and Development Specialist

About the Role

Implements, delivers, and evaluates CIHA’s organizational training and professional development programs. Executes learning initiatives that support workforce performance, cultural alignment, and leadership readiness. Works closely with the Learning and Development Manager to fulfill strategic learning goals while modeling CIHA’s values and cultural commitments.

Responsibilities

• Serve as lead facilitator and implementer of CIHA’s core training programs:
  • New Hire Orientation
  • Learning Leadership Series
  • The Right Way Tools Training
  • Youth College Experience
  • Professional Development Series
• Endorse the business objectives, ethics, and values of Cherokee Indian Hospital in accordance with the Mission, Vision, and Values.
• Research, develop, and apply career and talent development systems, demonstrating sound business strategy in the research, development, and application of these programs.
• Promote the integration of career and talent development research and work-based learning opportunities into development programs.
• Keep up to date with current best practices in training and development by attending meetings, conferences, joining relevant social media groups, and attending courses.
• Amend and revise programs as needed to reflect changes in organizational strategies by monitoring participant engagement and feedback.
• Influence and prolong the employee life cycle by providing coaching and development support.
• Coordinate and track career and talent development, and skill enhancements for employees with the LMS Administrator.
• Provide timely and appropriate reports and information to the Learning and Development Manager, HR Director, and CEO.
• Work with the Learning and Development Manager, department managers, and division directors to develop expectations and provide feedback on employee performance.
• Provide annual training on performance feedback tools.
• Coordinate new hire development plans, shadowing, experiences, transitioning into departments, and follow-up for career and talent development opportunities.
• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner.

Requirements

• Bachelor's degree from an accredited educational institution required; concentration in education, social work, counseling, training, organization development, business administration, human resources, or a related field preferred.
• Four years' experience in organization development, teaching adults, or training, with emphasis on adult learning practices preferred.
• Curriculum development and LMS experience preferred.
• Experience in a healthcare setting is preferred.

Skills

• Proven and demonstrated ability to design and deliver training following adult learning theory.
• Excellent oral and written communication skills with strong interpersonal skills.
• Excellent organizational skills.
• Proficient in the use of Microsoft 365 cloud-based office software including Microsoft Office, Word, Excel, PowerPoint, Outlook, Teams, and OneDrive.
• Proficient in the use of a Learning Management System.
• Neat, professional appearance with excellent personal hygiene.
• Ability to communicate with people at many different levels of the organization.
• Creative problem-solving abilities with the ability to handle multiple priorities in a fast-paced environment.
• Ability to establish and maintain relationships with employees at all organizational levels.
• Proven ability to effectuate cultural change and achieve performance objectives.
• Strategic planning, analytical, and critical thinking skills.
• Must be able to demonstrate program alignment to business strategy and department goals.

Physical, Mental, and Environmental Demands

• Must be able to stoop, bend, reach, kneel, twist, and grip items.
• Must be able to respond to visual and aural cues.
• Must be able to read, write, speak, and understand English.
• Must be able to work in small, shared office space.
• Must be able to lift up to 25 pounds.
• Must be able to work a flexible schedule including weekends, evenings, and holidays.

Customer Service

Consistently demonstrates superior customer service skills to patients/customers by aligning with CIHA’s guiding principles and core values. Ensures excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.