Learning and Development Program Manager / Req 1006937946

Brief Description

Applicants must be a California resident as of their first day of employment.

PRINCIPLE RESPONSIBILITIES

• Acts as a subject matter expert (SME) in training design and development for the Alliance and Medicare Advantage D-SNP product that is consistent with the vision and mission of the managed care health plan.
• Assists in training and reporting on market research within local, community, State, and Federal levels within the Medicare Advantage industry.
• Leads architectural design of training programs to ensure learning solutions are structured, scalable, and aligned with organizational goals.
• Ensures all learning solutions align with regulatory requirements (CMS, MOC training, FDR training, HIPAA).
• Maintains documentation and audit readiness for training programs.
• Serves as a subject matter expert on learning technologies and design best practices.
• Supports internal and external audits by providing training records and evidence.
• Configures and optimizes Learning Management System (LMS) administration and development, ensuring training content is organized, accessible, and optimized for learner engagement and performance tracking.
• Supports the conducting of training needs analysis to determine specific training needs for department staff and evaluate effectiveness, especially in the production departments, such as Claims, Appeals & Grievances, Member Services, etc.
• Collaborates with Alliance SMEs to develop and deliver D-SNP training to external provider partners and stakeholders as applicable.
• Promotes the train-the-trainer process as it relates to various systems and departments as applicable.
• Performs LMS administration and configuration including: Course setup and curriculum assignment, User roles, permissions, and automation workflows, Reporting dashboards and analytics, Integrates LMS with other enterprise systems, Supports API integrations and data exchange between systems.
• May facilitate training sessions to increase employees’ knowledge and competence, using visual aids such as videos, slides, graphs, charts, presentations, etc.
• Uses participant feedback to enhance the trainer effectiveness and identify areas for development and growth.
• Works cross-collaboratively with diverse staff in teams, working groups, members, doctors, elected officials, community partners, and vendors while maintaining and upholding a professional demeanor and representing the Alliance at interviews, special events, official functions, meetings, and when conducting research.
• Assists in creating policies, standard operating procedures (SOPs), productivity standards, roadmaps, reporting, and Key Performance Indicators (KPIs) in a timely manner.
• Designs and implements a learning architecture framework aligned with organizational goals and regulatory requirements.
• Develops scalable learning pathways, curriculum, and competency frameworks.
• Partners with leadership to identify learning needs and translates them into technology-enabled solutions.
• Technical Development (Coding): Apply coding skills to enhance learning solutions, including: HTML, CSS, JavaScript, etc. for custom course design and interactions, SCORM packaging and troubleshooting, Custom UI/UX enhancements within LMS or eLearning tools, Troubleshoot technical issues related to course functionality, tracking, and system integration, Data, Reporting & Continuous improvement: Develop and maintain learning analytics dashboards to measure effectiveness and compliance, Monitor training completion, performance outcomes, and learner engagement, Use data insights to drive continuous improvement of learning programs.

ESSENTIAL FUNCTIONS OF THE JOB

• Affords responsibility and exercises good judgement in making decisions within the scope of authority of the position.
• Preferred understanding of CMS Marketing and Communications Guidelines (MCMGs), Code of Regulations (CFRs), and model documents.
• Demonstrated experience with: Articulate Rise and/or Storyline and/or other platforms like Articulate Rise, Storyline, etc., LMS platforms (Percipio, Cornerstone, Moodle, etc.), Strong technical skills for LMS configuration and administration such as: HTML, CSS, JavaScript, SCORM/xAPI standards, etc.
• Experience designing learning in regulated environments (healthcare, insurance, or government programs) preferred.
• Strong understanding of audit learning principles or instructional design methodologies such as ADDIE, SAM, etc.

MINIMUM QUALIFICATIONS

• Education or Training Equivalent to: A Bachelor’s degree in related field or equivalent work experience.
• Five (5) years of experience in curriculum design required.
• Three (3) years of experience in the managed care industry with Medicare Advantage related experience preferred.
• Audit experience preferred.
• Experience in project management, planning, organizing, or coordinating experience.
• Background in health education, health information, or general wellness preferred.
• Strong understanding of web platforms, digital advertising, e-mail automation platforms, CRM platforms, Adobe Suite, or MS office.

SPECIAL QUALIFICATIONS (SKILLS, ABILITIES, LICENSE)

• Experience supporting Medicare Advantage, D-SNP, or Medicaid programs preferred.
• Preferred familiarity with: CMS training requirements, DHCS training requirements, NCQA Accreditation standards.
• Experience with: API integrations or system interoperability, Data visualization tools (Power BI, Tableau, etc.), Knowledge of accessibility standards (Section 508/WCAG).
• Excellent written, verbal, and interpersonal communication skills, and ability to successfully interact with people at all levels.
• Ability to facilitate meetings, manage complex initiatives, and make presentations before groups consisting of management and staff.
• Exhibits good task planning and implementation skills to ensure work is completed on time and to expected quality levels.
• Strong collaboration skills with demonstrated ability to create and foster a collaborative work environment.
• Strong organizational skills with the ability to effectively prioritize multiple tasks and meet deadlines.
• Ability to lead effectively in a matrixed environment.
• Ability to communicate effectively orally and in writing.
• Experience with project management.
• Intermediate skills in Microsoft Office Suite including Outlook, Word, Excel, Visio, or PowerPoint.
• Ability to manage confidential information with appropriate discretion.