Learning and Development Program Manager

About the role

The Learning & Development Program Manager is a senior practitioner responsible for the end-to-end design, delivery, and continuous improvement of large-scale learning initiatives across the organization. This role sits at the intersection of instructional strategy, technology, and business partnership – translating complex organizational capability gaps into high-impact learning solutions that drive measurable performance outcomes.

Responsibilities

• Own the full program lifecycle for large-scale learning initiatives – from needs discovery through evaluation and iteration
• Design comprehensive learning programs, curricula, and blended learning experiences that address complex, multi-level organizational performance needs
• Lead cross-functional working groups and coordinate deliverables across SMEs, vendors, and business stakeholders
• Establish clear success metrics for each initiative and report on learning effectiveness, engagement, and business impact
• Manage vendor relationships and contracts: lead renewal negotiations, escalate issues, and hold vendors accountable to SLAs
• Oversee system integrations between the LMS/LXP and adjacent platforms (HRIS, talent management, productivity tools, etc.)
• Conduct regular user data analysis – completion rates, learner behavior, engagement trends and translate findings into actionable platform and program improvements
• Lead technical optimization efforts including system configuration, context taxonomy, and user experience enhancements
• Partner closely with divisional leaders and people managers to conduct capability gap analyses and performance diagnostics
• Facilitate facility discovery workshops, stakeholder interviews, and focus groups to surface learning needs and define program objectives
• Translate identified capability gaps into specialized, tailored learning solutions aligned with business priorities and workforce development tools
• Champion accessibility and inclusive design standards across all learning materials
• Build and maintain strong relationships across HR Partners/Managers, Talent Management, and organizational leads

Requirements

• Bachelor’s Degree in Instructional Design, Organizational Development, Human Resources, or similar education
• Minimum of 8 years of progressive experience in Learning & Development, Talent Development, or a closely related field
• Demonstrated experience managing the end-to-end delivery of large-scale, enterprise-wide learning programs
• Hands-on administration experience with at least one LMS or LXP platform
• Strong project management skills with experience using PM tools (Microsoft Office, Monday.com, or similar)
• Proficiency in content authoring tools (e.g., Articulate 360, Adobe Captivate) and virtual facilitation platforms (Microsoft Teams)
• Experience designing enterprise-wide upskilling/reskilling programs

Qualifications

• Master’s Degree preferred
• Certification in project management (PMP, CAPM) or instructional design/talent development (e.g., ATD CPTD, CPLP)
• Familiarity with learning analytics tools (e.g., Tableau, Power BI, xAPI/LRS reporting)
• Experience designing leadership development programs
• Background in change management methodologies (e.g., Prosci, ADKAR)

Skills

• Strong communication and interpersonal skills
• Ability to manage multiple projects simultaneously
• Knowledge of adult learning theories and principles
• Experience with learning management systems and platforms
• Ability to analyze data and translate insights into actionable recommendations
• Strong analytical and problem-solving skills

Benefits

Competitive wages, medical benefits starting your first day, and paid parental leave

Schedule

This position is onsite in Holland, MI.

Pay

Details are provided in the job description.