Learning and Development Professional I

Position Summary

This position is a senior individual contributor who supports organizational performance through the design, delivery, and continuous improvement of training programs. The role delivers training across multiple audiences and topics and provides consultative input into training design based on facilitation experience, learner feedback, and performance observations. This role assesses training needs and recommends enhancements to content, delivery methods, or sequencing to address identified gaps. The position partners with subject matter experts to translate operational or regulatory changes into effective learning solutions and analyzes training data to provide insights and recommendations to leadership. This position is in-office at our HSFCU Headquarters in Downtown Honolulu.

Essential Duties & Functions

• Provides consultative input into the design and refinement of training programs based on facilitation experience, learner feedback, performance observations, and business context.
• Designs, develops, and updates training materials and curriculum components using adult learning principles and established instructional standards.
• Delivers and facilitates training sessions aligned with strategic initiatives, including new employee orientation, systems and operations, product knowledge, sales, service, culture, and leadership development.
• Maintains working knowledge of credit union policies, industry regulations, and applicable state and federal laws to inform training content.
• Partners with Subject Matter Experts (e.g., Corporate Compliance, Credit Administration) to interpret regulatory or policy changes and recommend appropriate training updates.
• Identifies recurring training or process issues and recommends improvements to enhance efficiency, effectiveness, and participant experience.
• Reports and administrative duties include overseeing assigned training systems, tools, materials, and learning resources (e.g., LMS, content creation platforms) to ensure accuracy, accessibility, and usability.

Required Qualifications & Experience

• Bachelor's degree or equivalent education and experience.
• Experience designing and delivering training in a regulated or compliance-driven environment with knowledge of regulatory requirements (e.g., NCUA, FDIC, BSA, AML).
• Ability to design, develop, and refine training materials and curriculum components using adult learning principles and instructional best practices.
• Strong facilitation skills, including the ability to lead complex or multi-audience training sessions in virtual, hybrid, and in-person environments.
• Ability to assess training needs, analyze learner feedback and performance observations, and identify improvement opportunities.

Preferred Qualifications & Experience

• Formal coursework or training in adult learning theory, facilitation techniques, performance consulting, or instructional design.
• Experience partnering with Compliance, Risk, or Operations SMEs to translate requirements into training.
• Professional certification in learning and development.