Learning & Development Professional

Responsibilities

• Training Delivery - In-person and virtual training of classes on topics that include recruiting, interviewing, product knowledge, sales, technology, business management and leadership.
• Facilitate experiential learning activities to ensure the accomplishment of defined learning objectives.
• Conduct additional training classes for franchisees and staff via webinars and field visits.
• Train at corporate-sponsored events and conferences.
• Conduct individual training and coaching sessions, as needed.

Class Content Development

• Collaborate with other teams/departments to develop training to support the company’s strategic sales initiatives.
• Work with subject matter experts to plan, design, and develop content for learning initiatives.
• Create compelling class content that achieves learning objectives and adheres to adult learning methodologies.
• Design and develop individual, small-group, and large-group experiential learning exercises that enhance learning and application.

Transfer of Learning

• Identifies stages in learning and skill development and recommends appropriate delivery of mentoring, coaching, and/or other training activities to promote continued trainee development.
• Uses a variety of assessment methods before, during and after training to measure training impact to guarantee training effectiveness.

Coach and Generate Positive Sales Results

• Coach and generate positive sales results with existing and new franchisees to achieve revenue generating goals.
• Communicate with appropriate developers.

Professional Development

• Strives to remain current on trends, developments, and changes in the staffing industry and the field of learning and development.

Qualifications

• Bachelor’s degree or equivalent work experience preferred.
• 5+ years of training experience and staffing industry experience required.

Knowledge, Skills, Or Abilities

• Proven ability to design and develop class content.
• Experienced with live training in-person and virtually for both small and large groups of learners.
• A passion for helping others achieve new levels of understanding.
• Excellent interpersonal and communication skills.
• Professional appearance and a willingness to work flexible hours.
• Ability to travel occasionally for business purposes, up to approximately seven times per year.