Learning and Development Manager - Irvine, CA
Overview
We are seeking a strategic, hands-on Learning & Development Manager to build the capabilities, tools, and learning experiences that support organizational effectiveness, operational consistency, and workforce readiness across a distributed and evolving business environment.
Key Responsibilities
Design and deliver scalable onboarding and role-readiness programs that improve time to proficiency, support consistent execution, and reinforce core operational processes across teams.
Create role-based curricula for frontline employees, support teams, and people managers, including systems training, process knowledge, compliance and regulatory requirements, service standards, leadership expectations, and decision-making frameworks.
Create and continuously improve learning assets such as process guides, playbooks, manager toolkits, job aids, remote learning modules, and microlearning resources that support multiple ways of performing the same work while maintaining operational standards.
Leverage AI capabilities to accelerate content development, personalize learning paths, generate role-based practice scenarios, support knowledge discovery, and improve access to learning resources for employees and managers.
Facilitate in-person and virtual training sessions, reinforcement workshops, leadership training for managers, and manager coaching experiences that support distributed teams, varied learning needs, and long-term adoption of operational practices.
Partner with leaders across functions to identify performance gaps, prioritize capability needs, and align learning strategies to operational goals, service expectations, and business priorities.
Evaluate and apply modern learning technologies, including learning platforms, virtual delivery tools, and AI-assisted workflow solutions to scale program delivery, learner engagement, and remote access to development resources.
Translate business processes, policy updates, system changes, and team-specific workflows into actionable learning plans for new hires, tenured employees, and managers.
Build role clarity and performance expectations by defining core competencies, critical behaviors, and success profiles that support effective execution across different teams and reporting structures.
Support managers through employee development conversations, change adoption, team communication, conflict resolution, and consistent application of performance expectations.
Equip managers with communication plans, job aids, coaching resources, and facilitation tools needed to support change, reinforce expectations, and guide teams through varied operational practices.
Use data and insights such as training participation, proficiency trends, quality outcomes, employee engagement, process adherence, and internal mobility to diagnose issues, prioritize investments, and measure program impact.
Establish accountability and define success metrics for programs, including adoption, proficiency, behavior change, learner confidence, and business results.
Manage competing priorities and deliver high-quality learning solutions under time constraints.
Qualifications
Demonstrated experience leading Learning & Development, organizational training, or workforce capability programs in a fast-paced business environment.
Strong understanding of operational processes, workforce performance drivers, and the influence of managers on team effectiveness and execution consistency.
Proven ability to conduct needs assessments, design curricula, facilitate training, and evaluate learning effectiveness using business and learner data.
Familiarity with AI tools and workflows for content creation, learning personalization, coaching support, and knowledge management, with sound judgment on appropriate and responsible use.
Strong facilitation, presentation, and stakeholder management skills, with the ability to influence leaders, support multiple managers, and engage learners across a range of roles and locations.
An analytical mindset with experience using metrics such as training adoption, proficiency, quality outcomes, behavior change, and employee readiness to improve programs.
Proficiency with learning platforms, content authoring tools, reporting systems, virtual collaboration tools, and Microsoft 365 applications.
Excellent program and project management skills, with the ability to manage competing priorities and deliver high-quality learning solutions under time constraints.
Bachelor’s degree in Human Resources, Organizational Development, Education, Business, Communications, or a related field.
7+ years of progressive experience in learning and development, organizational training, workforce development, or a closely related field.
Experience supporting operational teams and building programs that improve onboarding, manager effectiveness, remote learning access, and consistent performance across diverse workgroups.
Prior people management experience, including coaching employees, supporting manager capability, addressing performance needs, and helping teams navigate change.
Preferred Qualifications
Hands-on experience with modern learning platforms, content authoring tools, virtual facilitation tools, and workforce learning technologies.
Demonstrated success driving adoption of AI-enabled tools or building AI-assisted learning content and workflows.
CPTD, ATD, SHRM, or other relevant professional certification.
Experience in operational learning, workforce enablement, or training within financial services, mortgage, real estate, or other regulated environments.
Experience leading teams directly or partnering closely with people leaders to strengthen coaching, accountability, employee engagement, and performance consistency.