Learning and Development Manager
Position Summary
We are seeking an innovative and hands-on Learning & Development (L&D) Manager to lead the design, development, delivery, and continuous improvement of our organization's learning ecosystem. This role is responsible for creating scalable, engaging, and business-driven learning solutions that support leadership development, safety, compliance, operations, and professional growth across the organization.
Key Responsibilities & Duties
Design, develop, and facilitate leadership development programs for frontline supervisors, emerging leaders, managers, and senior leaders.
Partner with executives and department leaders to identify leadership competency gaps and translate them into meaningful learning solutions.
Build blended learning experiences including instructor-led workshops, virtual learning, coaching, e-learning, cohort programs, and self-paced development.
Support succession planning by creating leadership pathways that prepare employees for future growth opportunities.
Measure leadership program effectiveness through assessments, learner feedback, behavior change, and business outcomes.
Partner on the development and ongoing management of company-wide safety, compliance, operational, and regulatory training programs.
Partner with Safety, Operations, Compliance, HR, Legal, and other subject matter experts (SMEs) to identify training needs and develop engaging learning content.
Ensure required compliance training remains current with federal, state, provincial, and company regulations.
Develop standardized onboarding and operational training programs that improve consistency across locations.
Support continuous improvement initiatives by identifying operational knowledge gaps and translating them into effective learning solutions.
Monitor required certifications, recurring compliance training, and completion requirements through the LMS.
Partner with SMEs across the organization to design, develop, and maintain high-quality learning content that supports business objectives.
Apply adult learning principles and instructional design methodologies (ADDIE, SAM, etc.) to create engaging instructor-led, virtual, and digital learning experiences.
Develop facilitator guides, learner workbooks, job aids, microlearning modules, videos, assessments, and reference materials.
Ensure all learning materials reflect company branding, policies, and operational standards.
Continuously evaluate and refresh existing training content to ensure accuracy, effectiveness, and relevance.
Serve as the primary administrator for the Learning Management System (LMS).
Manage course creation, learning paths, enrollments, certifications, reporting, permissions, and system maintenance.
Organize and maintain LMS architecture including course catalogs, tagging, learning plans, and certifications.
Monitor completion rates, compliance deadlines, learner engagement, and overall system performance.
Troubleshoot LMS issues and partner with vendors on enhancements, upgrades, and integrations.
Generate reports and dashboards that provide actionable learning insights to business leaders.
Utilize AI tools (ChatGPT, Claude, Synthesia, and AI-enabled authoring platforms) to accelerate instructional design, content creation, assessments, scenario development, and multimedia production.
Develop repeatable AI workflows that improve efficiency while maintaining instructional quality and brand consistency.
Stay informed on emerging learning technologies and AI trends to continuously modernize the organization's learning strategy.
Review and validate AI-generated content to ensure accuracy, compliance, and instructional effectiveness before deployment.
Conduct organizational training needs analyses in partnership with HR Business Partners and department leaders.
Manage the complete learning lifecycle from needs assessment through design, development, implementation, evaluation, and continuous improvement.
Develop annual learning roadmaps aligned with organizational goals and business priorities.
Track and report on learning KPIs including completion rates, learner engagement, knowledge retention, compliance metrics, and business impact.
Manage relationships with external vendors, facilitators, and learning partners.
Administer the Learning & Development budget, including technology, content subscriptions, and external training programs.
Qualifications
Bachelor's degree in Human Resources, Organizational Development, Education, Business, or related field (or equivalent experience).
5+ years of experience in Learning & Development, Talent Development, Organizational Development, or Instructional Design.
Experience developing leadership, compliance, operational, and safety training programs.
Hands-on experience administering an LMS (Cornerstone, Workday Learning, Docebo, Absorb, TalentLMS, or similar).
Practical experience using AI tools (ChatGPT, Claude, Synthesia, generative authoring platforms, etc.) to accelerate learning content development.
Strong instructional design skills and understanding of adult learning theory.
Excellent facilitation, project management, communication, and stakeholder management skills.
Preferred Experience
Experience within a multi-location organization.
Experience supporting field operations, manufacturing, transportation, automotive, dealership, or industrial environments.
Experience developing safety and compliance training programs.
Familiarity with Articulate 360, Rise, Camtasia, Adobe Captivate, or similar authoring tools.
ATD, CPTD, instructional design, or learning technology certification.
Experience measuring learning effectiveness using Kirkpatrick or similar evaluation models.
Background in organizational change management, coaching, or leadership development.