Learning and Development Manager

Key Responsibilities

• Own and deliver global learning programs across North America, including Management Fundamentals, PowerSkills, and Supercharged Sales through both virtual and in-person facilitation
• Facilitate engaging, high-impact learning experiences that encourage participation, reflection, and real-world application while maintaining global standards
• Bring Merlin’s leadership behaviors and values to life through facilitation and day-to-day interactions
• Support the design of world-class learning solutions that create memorable and impactful learner experiences
• Partner with attraction teams to ensure learning translates into measurable behavior change and improved business performance
• Localize global learning content to align with North America operations, priorities, and challenges
• Collaborate with the North America People Hub to align people processes and policies with development programs
• Identify business and operational needs to support the design and delivery of commercially relevant learning solutions
• Support the design, delivery, and localization of onboarding programs, including Extraordinary Beginnings
• Oversee mandatory training initiatives and support local teams in effective execution through learning platforms
• Work with People Partners and site leaders to plan, schedule, and execute learning programs and initiatives
• Support the organization and delivery of regional learning events and global capability initiatives aligned to North America time zones
• Coordinate logistics, facilitation, and learner experience for virtual and in-person sessions
• Track participation, engagement, feedback, and KPIs to measure program effectiveness and support continuous improvement
• Assess how leadership behaviors and values are demonstrated through learning and operational practice
• Own quarterly learning reporting and contribute to Group Capability reporting requirements

Qualifications & Experience

• Seasoned learning professional with 5 years plus of experience in L&D functions
• Deep expertise and experience in each part of the learning cycle
• Strong facilitation skills, with extensive experience of in-person and virtual delivery
• Awareness of digital design principles
• Demonstrated success influencing stakeholders with competing demands
• Demonstrated success in running large-scale learning initiatives and delivering programs in high volume classrooms

Benefits

• Excellent Health Care Options: Comprehensive medical, dental, and vision coverage
• Paid Time Off (PTO)
• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions
• Recognition Programs and Rewards
• 401(k) Program: Save for the future with company matching contributions
• Tuition Reimbursement Programs: Get support for further education and career growth
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Pay Range

From USD $80,000.00/Yr.