Learning and Development Manager

Location: Salt Lake City, UT (5420 W John Cannon Dr) | Division: Solutions | Full-time hybrid with travel required

About the role

The Learning and Development Manager serves as a strategic technical partner within the Quality department, responsible for the evolution of the company’s digital learning ecosystem. This role focuses on the end-to-end lifecycle of technical training from the architectural development of the Learning Management System to the creation of high-impact, interactive instructional content. A key priority is the modernization of hundreds of Standard Work Instructions, transitioning them from static documents into engaging, multi-media learning modules that reduce human error and improve accuracy and employee retention. The Specialist acts as a regional consultant for site leadership, providing the technical training, data insights, and system support necessary to sustain rapid organizational growth while maintaining strict audit and compliance standards.

Responsibilities

• Content Transformation: Contribute to the development of interactive content, training videos, and gamification modules to move from "read-only" instructions to engaging learning experiences.
• LMS Administration: Manage daily system maintenance, troubleshoot directly with users, and implement the technical roadmap for LMS phase development.
• Site Support & Training: Serve as a technical point of contact for sites, training site leadership on LMS management, and communicating on available metrics.
• Document Alignment: Coordinate with the Quality team and Document Control to manage updates, edits, and sustainability requirements for hundreds of work instructions.
• Compliance & Auditing: Conduct audits of training records and system data to ensure compliance with regional standards.
• Continuous Improvement: Collaborate with cross-functional teams to identify training gaps and the creation of additional content as needed.
• Other duties as deemed necessary by manager.

Qualifications

Education

• Minimum B.S. in Instructional Design, Computer Science, Education, or Quality Systems.

Skills & Abilities

• Computer Skills: Advanced knowledge of LMS architecture, video creation and editing, and Google Workspace tools. Previous experience using Gemini or Notebook LM to assist in rapid content development.
• Language Skills: Excellent communicator who understands how to explain difficult concepts in an understandable way. Excellent grammar and writing abilities.
• Soft Skills: Ability to communicate with varying audiences, from executive leadership to site-level associates.
• Project Management: Must be able to orchestrate multiple content projects simultaneously and prioritize based on rapid site growth.
• Specialized Knowledge: Understanding of document control, high-tech environments, and rapid deployment of content.
• Certificates & Licenses: Preferred – Instructional Design certification.
• Warehouse Experience: Preferred.
• Other Skills: Knowledge of Adult Learning Principles, Technical Writing, Micro-learning Development, Project Management, Data Analysis, Attention to Detail, Growth and Improvement Mindset, Cross-functional Collaboration.

Physical Demands

• Must wear composite-toed boots and hearing protection.
• Ability to travel by car or plane.
• High frequency of computer keyboarding.
• High frequency of viewing a computer monitor.

Work Environment

Work is performed primarily in the office during daytime working hours. The noise level in the work environment is usually quiet in office settings and moderate in other situations.

Schedule

Full-time hybrid role with an expectation to travel. Primary work hours are daytime, office-based.

Pay

Expected base pay range: $97,440.00 – $121,800.00 annually. Actual compensation determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.