Learning and Development (L&D) Program Manager

The company provides innovative identity and risk solutions, empowering institutions and individuals to transact with confidence. The organization is building the future of identity verification, replacing a clunky, ineffective, and expensive status quo with solutions that are faster, smarter, and more accurate. It has seen tremendous traction and is growing extremely quickly. Its real-time APIs have helped verify hundreds of millions of identities, starting with financial services and rapidly expanding into new markets. The organization is backed by world-class investors and has earned recognition from various publications, including prestigious lists. It made history as the first company to go live with a key industry standard and has testified before a government committee on the future of identity. The company supports flexible work arrangements, ranging from fully remote to in-office, and operates as a digital-first organization with strong collaboration across regions. Physical offices are located in several U.S. cities and in India, with some roles requiring regular in-office or hybrid attendance.

About the role

This is a foundational role for an experienced Learning & Development professional to build and scale learning initiatives. The individual will define the learning strategy, mature existing programs, and create new ones to support employee, manager, and leader growth throughout their careers. The role will own learning across the employee lifecycle—from onboarding and fraud education to manager development, leadership capability, performance enablement, and knowledge sharing. While some programs exist, many will need to be built from the ground up. The role involves identifying high-impact opportunities, designing practical solutions, and delivering measurable results.

This role reports to the Head of People and partners closely with leaders across the company.

Responsibilities

• Develop and own the organization's learning and development strategy, identifying capability gaps and prioritizing initiatives with measurable business impact.
• Design, build, and continuously improve learning programs across the employee lifecycle, including company onboarding, department onboarding, fraud education, manager development, leadership development, and ongoing professional growth.
• Partner with business leaders to understand capability needs and develop practical learning solutions that improve individual and organizational performance.
• Design and facilitate engaging workshops, training sessions, and learning experiences for employees, managers, and leaders.
• Improve knowledge access and sharing by building scalable learning resources, documentation, and self-service tools.
• Measure the effectiveness of learning programs and use data and feedback to drive continuous improvement.
• Act as the primary owner for learning and development, balancing long-term strategy with hands-on execution.

Requirements

• 6-10 years of experience in Consulting (leading learning, change management, or organizational effectiveness workstreams), Learning & Development, Talent Development, or similar.
• Experience building and scaling learning programs rather than simply delivering existing content.
• Excellent presentation and facilitation skills, with the ability to engage diverse audiences.
• Strong program management skills and the ability to independently drive multiple initiatives from idea through execution.
• Experience designing practical, engaging learning experiences for adult learners.
• Excellent written and verbal communication skills.
• Comfortable working in an ambiguous, fast-paced environment where many programs will be built from scratch.
• Curious, collaborative, pragmatic, and highly execution-oriented.

Preferred Qualifications

• Experience in a startup or high-growth technology company.
• Experience supporting technical organizations.

Pay

$155,000–$200,000/year + equity + benefits

Benefits

• Employer-paid group health insurance for you and your dependents.
• 401(k) plan with employer match.
• Flexible paid time off.
• Regular company-wide in-person events.
• Home office stipend, and more.

Corporate Values

• Follow Through
• Deep Understanding
• Whatever It Takes
• Do Something Smart