Learning and Development Business Partner - Warehouse Plainfield, Indiana, United States

Responsibilities

• Lead hands-on onboarding and skills training for warehouse associates across picking, packing, replenishment, equipment operation, and safe working practices
• Facilitate learning across multiple modalities, including in-person, virtual, and on-the-floor coaching
• Evaluate existing operator-led training and build improved, scalable training programs
• Deliver hands-on training and coaching in a live warehouse environment
• Partner with warehouse leadership to standardize operational training
• Maintain training documentation, certification tracking, and recertification processes for operational and safety-critical training
• Support or deliver training related to forklift / powered industrial truck operation, safe material handling, and warehouse safety practices
• Conduct skills assessments to verify readiness for independent work on the floor
• Track and measure learning impact, including speed to competency and performance outcomes
• Ensure all training meets compliance, safety, and operational standards
• Identify skill gaps and implement targeted upskilling solutions
• Partner with leaders to develop career pathways and growth plans for team members
• Create clear, practical instructional materials (SOPs, quick guides, job aids)
• Continuously evaluate and refine training programs using learner feedback, observations, and performance data
• Support implementation and maintenance of digital learning solutions and LMS workflows

Qualifications

• Experience as an in-house trainer, training coordinator, or L&D lead within a warehouse, distribution, logistics, or manufacturing facility
• Experience training frontline warehouse staff on operational tasks such as picking, packing, replenishment, and equipment use
• Demonstrated experience training or supporting certification processes related to forklift operation, material handling, or warehouse safety strongly preferred
• Experience partnering with site leadership on safety, onboarding, and workforce readiness
• Bachelor’s degree preferred, or relevant experience in a related field
• Relevant safety certifications (e.g., OSHA, forklift / powered industrial truck, train-the-trainer, or equivalent)
• Train-the-trainer certification in safety, equipment operation, or warehouse procedures preferred
• Ability to deliver both classroom-style and hands-on floor-based instruction
• Strong working knowledge of warehouse operations, safety procedures, and frontline associate onboarding
• Certification in digital learning design, adult learning or facilitation (completed or in progress)
• Strong knowledge of the end-to-end training lifecycle
• Strong project management skills and the ability to monitor, evaluate, and enhance programs
• Excellent verbal and written communication skills
• Strong critical thinking, problem-solving, and analytical capabilities