Learn and Thrive Coach / Student Services Assistant II

Key Responsibilities

• Providing one-on-one academic, social-emotional, and life-skills coaching to a caseload of undergraduate students
• Initiating and establishing relationships with coaching students to proactively address barriers including personal, financial, academic, and institutional challenges
• Providing holistic 1-on-1 support and case management with a strengths-based and solution-focused mindset
• Aiding students in accessing, and developing appropriate skills required to access campus and community resources to support their personal and academic success
• Designing and implementing data-informed strategies that proactively support student success and progression
• Teaching and co-teaching student success workshops related to common coaching skills and student concerns to educate students, MSU staff, and the community
• Tracking coaching program data to assist in the measurement of student growth and program effectiveness, as well as the relationship between coaching and student graduation outcomes
• Maintaining accurate and timely documentation of coaching sessions and student progress
• Participating in data-informed student outreach campaigns coordinated by the Strategic Retention Unit
• Serving as an informational liaison between students and campus departments including, but not limited to, Financial Aid, Advising, Career Services, Student Accounts, Academic Departments, and the Registrar’s Office

Responsibility For The Work Of Others

• Provide first level supervision for Strategic Retention Unit graduate assistants and MSW and BSW practicum placements as needed

Minimum Requirements

• Knowledge equivalent to that which normally would be acquired by completing one or two years of post-bachelor degree work, such as a Masters in social work, human services, psychology, or education; one to three years of related and progressively more responsible or expansive work experience in administration, program development and personnel development and training; or an equivalent combination of education and experience.

Desired Qualifications

• Masters degree in a relevant field such as social work, human services, psychology, or education
• 3 – 5 years of relevant work experience in student affairs, counseling, college-level success coaching, education, or another related field
• Excellent interpersonal skills including an ability to work effectively with campus partners and develop rapport with students and supporters
• Superior organizational and project management skills
• Experience conducting outreach with undergraduate students
• Experience working with data including synthesizing, tracking, and reporting
• Demonstrated commitment to and support of justice, diversity, equity, and inclusion and the mission and purpose of Michigan State University
• Experience in academic advising, student recruitment, student retention, or student services administration
• Experience working with non-traditional, diverse, underrepresented and/or first-generation populations in an educational setting
• Knowledge of trauma-informed practices, coaching models, or student support services
• Familiarity with MSU campus and/or Lansing community resources
• Deep knowledge of student development, student success, and/or career exploration theories
• Ability to provide case management and student support services in a higher education setting
• Track record of promoting and supporting access and excellence for all students