Leadership Development Facilitator (Mid-level)

About the role

USAA's mission is to empower members to achieve financial security through competitive products, exceptional service, and trusted advice, aiming to be the #1 choice for the military community and their families. The organization values honesty, integrity, loyalty, and service. The role supports active‑duty military spouses and may offer remote or hybrid flexibility per policy. The Leadership Development Facilitator (Mid‑level) designs and delivers instructor‑led, virtual, and blended leadership development experiences for individual contributors and emerging leaders, strengthening leadership effectiveness and connection to USAA's mission.

Responsibilities

• Facilitate leadership development experiences in classroom, virtual, and blended learning environments for individual contributors, leaders of self, and emerging leader populations.
• Apply facilitation, coaching, and various professional learning practices to create engaging and supportive learning environments that promote participation and growth.
• Utilize coaching and inquiry techniques to drive reflection, self‑awareness, accountability, and application of leadership concepts.
• Support learning transfer by helping participants connect leadership development experiences to workplace application and behavior change.
• Adapt facilitation approaches based on learner needs, audience participation, and group dynamics to maximize learning effectiveness.
• Partner with Talent Advisors, facilitators, and business stakeholders to deliver impactful leadership development experiences aligned to organizational priorities.
• Incorporate business context, leadership expectations, military acumen, and member‑centered perspectives into learning experiences to increase relevance and impact.
• Participate in facilitator certification, observation, and development activities to continuously strengthen facilitation effectiveness and leadership development capability.
• Support evaluation and continuous improvement efforts through participant feedback, facilitator observations, and learning outcomes data.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 4 years experience facilitating training, workshops, learning experiences, team discussions, or professional development programs.
• Demonstrated ability to facilitate engaging discussions and communicate effectively with a variety of audiences including executive management.
• Experience coaching, mentoring, teaching, onboarding, or developing employees.
• Understanding of leadership principles, professional learning practices, and learner engagement techniques.
• Ability to build trusted relationships and foster collaboration across diverse groups.
• Ability to adapt facilitation approaches based on audience needs and group dynamics.
• Strong verbal, written, interpersonal, and presentation skills.
• Proficiency with Microsoft Office products, including PowerPoint, Word, and Outlook.
• Proficiency with team collaboration and meeting tools (Slack, Zoom and/or MS Teams).
• Experience facilitating leadership development within Professional Military Education (PME), military academies, ROTC programs, senior military colleges, or other military‑affiliated leadership development environments (sets you apart).

Benefits

USAA offers best‑in‑class benefits supporting physical, financial, and emotional wellness, including comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Career path planning and continuing education assist employees with professional goals.

Pay

The salary range for this position is $69,920 – $133,620. Compensation is based on experience and market data; actual salary may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance at the discretion of the USAA Board of Directors.

Schedule

This role requires presence in the office 4 days per week (flexible work environment) and is based in San Antonio, TX. Relocation assistance is not available.