Leader, Solutions Engineer

About the role

The Systems Engineering Leader will partner with the Regional Sales Manager and work with the team members on personal development, career goals and technical and sales expertise. This role is based in the New England area.

Responsibilities

• Provide technical direction and business guidance to the operation sales team.
• Drive revenue through account planning, resource planning and allocation.
• Develop and maintain a team of high-performing SEs and continually seek creative methods for improving team performance.
• Lead and grow systems engineering team talent and expertise.
• Create a technical resource plan for territory and collaborate with RM to prioritize and target team opportunities.
• Understand mechanisms for establishing team capacity, improving team performance and align resources to deliver on commitments and get results.
• Lead team to technical account strategies that align to customer business requirements and goals; assign resources appropriately.
• Assist in qualified partner identification where appropriate.
• Monitor and approve requests for customer-focused pre-sales resources.
• Track and report team metrics for a given opportunity.
• Maintain and measure team progress against business plan and recommend changes as needed.
• Interact with business units to provide support for local region.
• Lead multi-functional projects within area of responsibility.
• Facilitate communications and understanding of customer requirements between customers, corporate, and the field.
• Actively seek feedback on self; recognize own capabilities and take initiative to continually improve.
• Advocate for continual improvement in customer experience to increase brand loyalty for Cisco.
• Understand drivers of customer satisfaction, strive to improve customer experiences and maintain and monitor high levels of customer satisfaction in assigned territory.

Requirements

• Bachelor's degree or equivalent work experience.
• 8+ years industry experience.
• Experience in developing local knowledge of business economics and trends of various industries and vertical markets, and how Cisco solutions add financial and strategic value.
• Advanced understanding of internetworking industry trends, including new products and solutions.
• Ability to articulate trade-offs between Cisco and competitor products.
• Experience leading a team of people or leading a project from start to completion.
• A strong background in a broad range of solutions, with the ability to link a business-relevant solution message across Cisco's full technology stack.
• Motivated self-starter that focuses on the success of the broader team while continuously finding ways to help other teammates.
• Demonstrated collaborative skills, working effectively within a cross-functional organization both internally and externally.
• Excellent written and verbal communications, listening, and strong presentation skills.
• Strong problem-solving skills: ability to assess a problem and determine an effective course of action.

Preferred Qualifications

• Experience in developing local knowledge of business economics and trends of various industries and vertical markets, and how Cisco solutions add financial and strategic value.
• Advanced understanding of internetworking industry trends, including new products and solutions.
• Ability to articulate trade-offs between Cisco and competitor products.
• Experience leading a team of people or leading a project from start to completion.
• A strong background in a broad range of solutions, with the ability to link a business-relevant solution message across Cisco's full technology stack.
• Experience driving account and resource planning for region.
• Active collaboration with Regional Manager to track plans and course correct as necessary.
• Clear vision and strategy for the account that inspires and empowers the team to execute within a common framework.
• Understanding of the value of standard methodologies and application of methodologies and other tools to drive business results.
• Identification and development of a strong pipeline of the best talent from both internal and external pools.
• Executive communication and presentation skills.

Skills

• Technical leadership and management skills.
• Strategic thinking and planning.
• Collaboration and teamwork.
• Customer relationship management.
• Problem-solving and decision-making.
• Communication and presentation skills.
• Technical knowledge and expertise.

Benefits

Benefits vary by location and may include:

• Medical, dental and vision insurance.
• 401(k) plan with a Cisco matching contribution.
• Paid parental leave.
• Short and long-term disability coverage.
• Basic life insurance.
• Volunteer time off.
• Flexible vacation time off.
• Annual bonuses for quota-based sales roles.
• Performance-based incentive pay for quota-based sales roles.

Pay

The starting salary range for this position is $217,200.00 to $274,100.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Schedule

Full-time position.