Leader, Solutions Engineer

Cisco · Boxborough, MA · 4 days ago

Engineering$217k–$274k/yrFull-time

About the role

The Systems Engineering Leader will partner with the Regional Sales Manager and work with the team members on personal development, career goals and technical and sales expertise. This role is based in the New England area.

Responsibilities

Provide technical direction and business guidance to the operation sales team.
Drive revenue through account planning, resource planning and allocation.
Develop and maintain a team of high-performing SEs and continually seek creative methods for improving team performance.
Lead and grow systems engineering team talent and expertise.
Create a technical resource plan for territory and collaborate with RM to prioritize and target team opportunities.
Understand mechanisms for establishing team capacity, improving team performance and align resources to deliver on commitments and get results.
Lead team to technical account strategies that align to customer business requirements and goals.
Assign resources appropriately.
Assist in qualified partner identification where appropriate.
Monitor and approve requests for customer-focused pre-sales resources.
Track and report team metrics for a given opportunity.
Maintain and measure team progress against business plan and recommend changes as needed.
Interact with business units to provide support for local region.
Facilitate communications and understanding of customer requirements between customers, corporate, and the field.
Actively seek feedback on self; recognize own capabilities and take initiative to continually improve.
Advocate for continual improvement in customer experience to increase brand loyalty for Cisco.
Understand drivers of customer satisfaction, strive to improve customer experiences and maintain and monitor high levels of customer satisfaction in assigned territory.

Requirements

Bachelor's degree or equivalent work experience.
8+ years industry experience.
Experience in developing local knowledge of business economics and trends of various industries and vertical markets.
Advanced understanding of internetworking industry trends, including new products and solutions.
Experience leading a team of people or leading a project from start to completion.
A strong background in a broad range of solutions, with the ability to link a business-relevant solution message across Cisco's full technology stack.
Motivated self-starter that focuses on the success of the broader team while continuously finding ways to help other teammates.
Demonstrated collaborative skills, working effectively within a cross-functional organization both internally and externally.
Excellent written and verbal communications, listening, and strong presentation skills.
Strong problem-solving skills: ability to assess a problem and determine an effective course of action.

Preferred Qualifications

Experience in developing local knowledge of business economics and trends of various industries and vertical markets, and how Cisco solutions add financial and strategic value.
Advanced understanding of internetworking industry trends, including new products and solutions.
Ability to articulate trade-offs between Cisco and competitor products.
Understanding of the customer's business model and experience driving account and resource planning for region.
Active collaboration with Regional Manager to track plans and course correct as necessary.
Clear vision and strategy for the account that inspires and empowers the team to execute within a common framework.
Understanding of standard methodologies and application of methodologies and other tools to drive business results.
Identification and development of a strong pipeline of the best talent from both internal and external pools.
Executive communication and presentation skills.

Benefits

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below.

New York City Metro Area: $223,000.00 - $330,300.00
Non-Metro New York State & Washington State: $217,200.00 - $315,300.00

Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.