Leader In Training (Part-Time)

About the role

The Leader in Training (LIT) and Floor Leader position’s primary responsibility is to fulfill our mission statement: “To create the most enjoyable shopping experience possible for our Guests.” The LIT and Floor Leader performs a variety of sales, merchandising and operational tasks assigned by store management (e.g. cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities).

Responsibilities

• Works directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide leadership.
• Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest.
• Answer questions regarding the store and its merchandise.
• Recommend, select, and help locate or obtain merchandise based on Guest needs and desires.
• Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience.
• Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team.
• Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Remain consistent on personal sales, as well as looking for opportunities to impact Teammates’ presentations with the Sales Presentation Guide (SPG).
• Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management.
• Provide legendary service throughout the store in these top four areas: Front 5, sales floor, fitting rooms, and the register area.
• Knowledgeable of all exchange and return procedures for Guests and exhibit the ability to turn into a showmanship opportunity.
• Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals.
• Maintains and builds good Guest relationships to develop a client based business.
• Lead by example with a high level of showmanship, excellent customer service and attentiveness.
• Recognize and communicate Guest Levels with the Team.
• Coachable – allows Manager to educate them in their sales presentation.
• Consistently perform leadership actions and maintain high standards, whether or not the Manager is present.
• Teammate Recruiting, Training and Development:
• Consistently recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals and Teammate Recommend.
• Develop skills and assist in leading, directing, motivating and educating new Teammates to meet and achieve Buckle’s accountability, shift orientation, Loss Prevention and sales presentation standards on a daily basis.
• Maintain a positive attitude at all times creating a positive floor culture.
• Demonstrate personal dress code to encourage and coach the latest fashion in all Teammates and Team Leaders.
• Participate effectively in daily setup, training, impacting and reviewing while effectively utilizing the Performance Tracker.
• Motivate Teammates to initiate and complete daily tasks.
• Create and develop results in your department and balance all DM actions within your segment as well as completing the mid-week check in.
• Show aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store Manager.
• Ensure sales floor is consistently sized and new freight is appropriately displayed.
• Visual Merchandise Management:
• Own and influence product through zone ownership: Product knowledge, placement, passion, preference.
• Weekly Checklist: Life cycle of product, Track Results.
• Ability to execute and demonstrate all new tools and videos that apply to zone ownership and take initiative in knowing and executing zone ownership questions.
• Give informational and influential store tours.
• Ensure sales floor is consistently sized and new freight is appropriately displayed.
• Operations:
• Work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs.
• Understand and utilize planner including completion of Opening and Closing Checklists.
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
• Follow all Loss Prevention guidelines, including daily bag and purse checks.
• Execute and teach all Point of Sale (“POS”) procedures.
• Appropriately handle calls from Corporate Office.
• Know Buckle guidelines when handling returns and exchanges.
• Maintain positive attitude when dealing with challenging situations that involve Guests or Teammates.
• Understand and apply the Buckle’s Code of Ethics and all Buckle’s policies, procedures, and handbooks.
• Understand and apply the Buckle’s Code of Ethics and all Buckle’s policies, procedures, and handbooks.
• Supervisory and Leadership:
• Comfortable in giving and receiving feedback from peers and Management.
• Promote personal and store growth.
• Demonstrate and maintain a professional, mature and stable relationship with all Teammates.
• Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.

Qualifications

• High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience.