Leader in Training - New York

Responsibilities

• Assume full accountability for cafe operations in the absence of the Cafe Leader, ensuring smooth and efficient functioning.
• Foster a culture of respect, inclusivity, and continuous learning within the team, celebrating diversity and promoting development through feedback, coaching, and mentoring.
• Communicate and uphold Blue Bottle's sustainability values, motivating team members to contribute to organizational goals.
• Aid in recruiting a diverse team and manage performance through feedback, recognition, and addressing concerns promptly.
• Optimize staffing and shift management to deliver exemplary hospitality, adhering to quality standards for beverage and food preparation.
• Enhance guest experience through engagement, technical product education, and handling feedback and escalations professionally.
• Collaborate with the Cafe Leader on business analysis, strategic planning, and action plans for sales, restocking, merchandising, inventory, and scheduling.
• Ensure accurate accounting of transactions, maintain inventory levels, and contribute to scheduling activities.
• Adhere to safety policies and procedures, report concerns, and promote a safe and respectful workplace.
• Manage controllable budget and labor hours efficiently, ensuring accountability and reporting any issues promptly.

Requirements

• You Are Adept at coaching individuals of diverse learning styles and backgrounds, demonstrating patience and adaptability to ensure their success.
• A catalyst for excellence, setting and upholding elevated standards for both yourself and your team members.
• A consummate communicator proficient in imparting information effectively and delivering constructive feedback with tact and empathy.
• Exhibits astute judgment and decision-making capabilities, approaching challenging situations with a proactive and positive problem-solving mindset.
• A collaborative strategist adept at identifying and eliminating obstacles to streamline processes and achieve goals, prioritizing clear communication and decisive action.
• Committed to fostering a culture of empathy and understanding, valuing meaningful connections with both team members and guests.
• Driven dedication to environmental sustainability, actively pursuing initiatives that contribute to a sustainable future for our people, our company, and our planet.

Qualifications

• Eligible to work in the United States and 18 years of age or older.
• 1-2 years working in a leadership role or experience leading a team, with a strong preference for coffee, food, and beverage.
• Completed Blue Bottle’s Barista training and validation program or will complete it within 90 days post-hire.
• Existing Food Safety Certification required for the state you will be working in and will obtain it within 30 days post-hire.
• Familiarity with online collaboration and organization tools including Google Docs.
• A flexible schedule and are available to work mornings, evenings, weekends and holidays.
• The ability to smell and taste, as you are tasting and smelling coffee and food, helping ensure quality control for each cup and plate.
• The ability to listen and speak, as you are listening and speaking with our guests to take and fill orders, and guide and create experiences.

Skills

• Leadership skills
• Team management
• Customer service
• Communication
• Sustainability awareness

Benefits

• Comprehensive health, dental, and vision coverage
• Best-in-class coffee training and continuing education
• Free membership into Specialty Coffee Association of America and discounts on events (including Expos and Championships)
• 401(k) plan
• Paid time off & paid volunteer hours
• 2 free drinks during shifts for cafe team members
• 50% discount on all products, both online and in-cafe
• Flexible spending account & commuter benefits
• Employee Assistance Program

Pay

$21.25 per hour + tips averaging approximately $6-$9 dollars per shift hour

Schedule

Flexible schedule and availability to work mornings, evenings, weekends and holidays.