Leader in Training

About the Role

The Leader in Training (LIT) is an adaptable and essential part of the RISE Dispensary leadership team that prioritizes delivering memorable, positive consumer experiences. As part of the leadership team, you play a key role in actively supervising the dispensary’s daily operations, communicating priorities to team members, and optimizing the customer journey. This role provides subject matter expertise through rotations in critical dispensary functions supporting operations, experience, and people, putting you on a fast track to growth as a developmental step toward becoming Assistant General Manager.

Responsibilities

Operations

• Support management in overseeing the execution of all dispensary operations to ensure compliance with security, inventory, and local and state regulations.
• Monitor and maintain inventory levels, ensuring product assortment and communicating inventory action items with management.
• Oversee the intake and verification of deliveries, transfers, and inventory management, ensuring accuracy within the vault.
• Actively participate in leading team members to effectively execute programs, initiatives, and regionalized in-store promotions.
• Demonstrate proper cash handling, including accurately processing payments, discount application, and cash maintenance, and oversee team member execution.

Experience

• Lead by example and motivate team members to consistently deliver memorable, positive in-store customer experiences.
• Participate in “Leader On Duty” shifts to provide active supervision, team member recognition, and redirect behaviors to support the customer journey.
• Facilitate a seamless omni-channel customer experience and provide oversight to deliver consistency across in-store, drive-thru, curbside, and delivery.
• Lead by example and motivate team members to deliver Loyalty goals.
• Complete and appropriately delegate assigned tasks during scheduled shifts.
• Ensure adequate sales floor coverage and zoning during shifts.

People

• In partnership with the General Manager or Assistant General Manager, build and retain a high-performing team by participating in selecting the best talent and leading the onboarding and training of new team members.
• Provide coaching and feedback to help team members exceed performance and behavioral expectations.
• Partner with management to issue accountability.
• Help facilitate the store’s team member badging process with local and state agencies.
• Maintain and coordinate scheduling of team members' shifts, meal breaks, and rest periods.
• Perform other duties as needed.

Requirements

• At least three years of customer service or retail experience, with at least one year in a supervisory role.
• Cannabis experience preferred.
• Inventory control experience preferred.
• Must meet scheduling and availability requirements (e.g., ability to work varying shifts such as mornings, days, nights, and weekends) to meet business needs.
• Must have reliable, responsible, and dependable attendance.
• Must be 21 years or older.
• Must pass any and all required background checks.
• Must possess a valid driver’s license or state ID.
• Must understand and comply with the rules, regulations, policies, and procedures of Green Thumb.
• Must have a solid understanding of Cannabis laws, rules, and regulations, and a passion to further your understanding and knowledge of the industry and its laws.

Skills

• Proactive with a strong work ethic, attention to detail, and strong communication and leadership skills.
• Ability to meet timelines consistently and work effectively under pressure.
• Open to constructive, developmental feedback, and able to maintain composure in difficult situations.
• High level of interpersonal skills in a fast-paced, deadline-oriented environment, often working cross-functionally.
• Ability to use standard office equipment and computer software, including word processing, database management, spreadsheet applications, and email.
• Highly motivated, self-directed, innovative, and able to work independently or among teams with keen judgment, common sense, and resourcefulness.
• Adapts and thrives in a demanding, fast-paced environment.
• Possesses a high level of critical thinking.
• Operates with a high level of professionalism and integrity, including handling confidential information.
• Ability to resolve conflict, handle employee and customer complaints, and settle disputes.

Additional Requirements

• Ability to perform the following tasks for prolonged periods (e.g., up to the duration of a scheduled shift or workday):
  • Move about the dispensary to fulfill work assignments and assist employees, patients, and/or customers.
  • Remain in a stationary position if required to meet business needs.
  • Converse and communicate with individuals and groups directly.
  • Operate point of sale systems, computers, and other office productivity machinery.
  • Prepare patient and customer orders by moving and placing products.
  • Inspect and receive detailed information, such as dates of birth, in-store or online orders, or inquiries.
  • Move inventory and materials weighing up to 30 pounds independently.
  • Position self to move inventory and materials in storage areas.

Working Conditions

• Patient and/or customer-facing environment.
• Ability to work outdoors in varying and sometimes adverse weather conditions.
• Exposure to cannabis and/or allergens that might be present in an environment where cannabis is handled.