Leader, Clinical Provider Operations & Care Services (NP/PA preferred)

Responsibilities

• Lead recruitment and selection of NP/APP field clinicians.
• Oversee onboarding, clinical ramp-up, field readiness, and competency validation.
• Conduct ongoing provider training, coaching, and performance management.
• Maintain dashboards for provider productivity, routing efficiency, quality measures, and compliance.
• Analyze clinical outcomes by provider and service line to identify patterns and opportunities.
• Partner with Clinical Operations Lead to test and refine new care models.
• Identify provider-level barriers to care model fidelity and execute corrective actions.
• Implement updates to clinical protocols, documentation standards, and clinical technology tools.
• Coordinate handoffs, care plan follow-up, transitions management, and resource navigation workflows.
• Review findings, address clinical quality gaps, and enhance documentation compliance.
• Ensure providers have the tools, resources, and support infrastructure needed to operate at top of license.
• Communicate provider availability, route changes, and clinical constraints to PEC and Clinical Support teams.
• Partner with PEC to ensure accurate schedules, efficient routing, and proper service-line allocation for providers.
• Work with the Manager of Clinical Support & Care Services to ensure closed-loop execution of care plans and follow-up workflows.
• Provide provider-facing data on value metrics, outcomes, and customer-specific clinical performance.
• Foster a positive, collaborative, and high-performance team culture.

Qualifications And Experience

• Nurse Practitioner OR Physician Assistant Certification - preferred
• Registered Nurses with 5+ years' experience managing APPs in home-based or value-based environments considered.
• 5+ years of experience leading clinical providers in home-based, primary care, geriatric, or complex care settings.
• Proven track record implementing clinical protocols and driving provider performance
• NP/PA clinical background strongly preferred (or extensive experience managing APPs in home-based or value-based environments).