Lead Youth Career Navigator

Essential Duties and Responsibilities

• Provide individualized assessment of work, family and personal development needs and opportunities for Youth
• Create application in the NCWorks system for customers who have provided all required documents
• Scan all documents into NCWorks to ensure all documents for determining eligibility are correctly uploaded
• Determine customer eligibility, provide program orientation, complete objective assessment and individualized employment plan
• Create professional one-on-one working relationships with participants to assist in eliminating challenges that are hindrances to obtaining and retaining employment
• Encourage individuals to participate in and follow through with planned activities as outlined in contract with funding agency
• Oversee participant activities and assist with workshop schedules
• Maintain organized database of customers and keep detailed documentation of all contacts and participant files as specified by contractor
• Provide consistent and comprehensive case management follow-up and retention services, including required post-placement contacts
• Document all participant contacts and activities in case progress notes within NCWorks Online
• Ensure that positive outcomes and goals are met as required by contract
• Work with the team on implementing processes that increase participant engagement
• Serve as staff in the NCWorks Career Center and cross-train to achieve Integrated Service Delivery goals
• Coordinate and implement workshops and group activities, and support scheduling of assessments (including CASAS) to ensure participant progress and engagement
• Provide guidance to staff on complex participant cases and assist with coordination of outreach and service delivery across counties

Minimum Qualifications

• Bachelor's Degree; or Associate Degree and two years of experience managing data and customer interactions; or An appropriate combination of education and/or experience