Lead Young Adult Navigator - 326 Rockaway (53772)

About the Role

The Lead Young Adult Navigator will provide supportive services focused on individualized service planning, benefit entitlement support, and supportive case management for 87 young adult individuals aged 18-25 and 43 families with children headed by young adults aged 18-25. This role will also lead a team of two other Young Adult Navigators.

Responsibilities

• Conduct initial intake and comprehensive needs assessments for tenants and their families, focusing on the whole family as well as individual member needs.
• Ensure all tenants receive transitional support at move-in, including education on neighborhood amenities and navigating their new living environment.
• Collaborate with tenants to develop ongoing, person-centered service plans for the family.
• Conduct 1-on-1 sessions with tenants to ensure successful completion of service plan goals; empower tenants to utilize their strengths to overcome barriers.
• Provide ongoing case management, assistance, and advocacy, including information and referrals to community services as needed.
• Assist tenants in obtaining and maintaining all government benefits for which they may qualify, conducting advocacy as needed.
• Lead team efforts supporting tenants to ensure adherence to physical and behavioral health medication.
• Collaborate with other programmatic team members to support life skills building, education, and employment efforts.
• Prepare and maintain up-to-date records and tenant files, including outcomes, personal and eligibility information, services provided, and relevant correspondence.
• Document all interactions with tenants in the database and complete reports as required.
• Provide conflict resolution, crisis intervention, and crisis de-escalation as needed.
• Supply referrals to additional community supports, including facilitating housing placement for tenants seeking a more independent setting; conduct follow-up on all referrals.
• Support tenant services team efforts in developing tenant engagement, community building, and social, recreational, and educational opportunities.
• Contribute to team leadership meetings and make recommendations for programmatic improvement.
• Maintain a strong supportive relationship with tenants through consistent communication via phone, text, email, and in-person meetings.
• Lead team in individual supervision, team meetings, and case conferences to ensure a holistic approach to service delivery across program departments.
• Provide all required information for periodic reports as needed.
• Develop and maintain strong relationships with key stakeholders, including local organizations and partners, to enhance the program and services.
• Additional responsibilities may be added as the position evolves.

Skills

• Dynamic, able to multi-task, problem-solve, and work independently.
• Team player and willing to work with a diverse population.
• Trained in child development, mandated reporting, and family dynamics.
• Trained in harm reduction and housing first services approaches.
• Experience with evidence-based practices and/or evidence-informed services, including:
  • Positive Youth Development
  • Recovery-Oriented and Trauma-Informed Case Management
  • Critical Time Intervention
• Ability to problem-solve and work independently.
• Must be able to travel and work evening and weekend hours.
• Commitment to RiseBoro’s mission of unleashing the potential of communities to thrive, no matter the odds.

Qualifications

• Bachelor’s Degree in social work, psychology, or related human services field required.
• At least 3 years of relevant social service experience, particularly with support for young adults; experience supervising others preferred.