Lead Yard Ops

About USS United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs. Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business. Primary Purpose The Lead Yard Ops works under minimal supervision and is responsible for the overall coordination of office activities and performs a variety of administrative and clerical duties for the assigned branch. This position traditionally works with the Operations Manager to plan and implement operational objectives. Essential Functions Provide outstanding customer service and supports for all operational activities at the yard including data input, typing correspondence, filing, sorting, and mail distribution.Receive, screen, and route incoming telephone calls. Answer routine questions, provide information, and work with customers on orders for products or servicesMay be assigned a list of customers for which customer service will be provided. Activities may include calling out to customers to take orders, resolve issues, and ensure customer satisfactionWork with the Operations Manager to coordinate logistical activities between sales and operations at the yardResolve customer complaints regarding products and service quality and escalates issues to the Operations Manager as required. Keep the Operations Manager well informed of activities, results of efforts, and potential problems and recommend corrective actionsGather and process all operational and sales data related to the yard. Input work order information, perform research, and maintain files and records for the yard, generating reports as requestedProvide internal customer service to drivers and yard personnel assigned to the yard. Maintain daily contact with the drivers on work orders, service quality issues, new sales opportunities, and reconcile all work order tickets, ensuring that notes have been properly documented and submitted to the posting department dailyWork with the posting department to resolve issuesAct as a liaison between yard and division and coordinates HR activities (new hires, special projects, etc.) for the yard by partnering with the regional HR representativeMaintain and reconcile POs and submit them to the Operations Manager for approvalProvide backup payroll support for the Operations ManagerManage and order supplies for the yard within budget guidelinesPerform other duties as assigned Qualifications Computer knowledge (Microsoft Office)Well-developed clerical & administrative skillsWell organized & able to work under timelines & constraintsStrong written & verbal communication skillsAnalytical, process-oriented, and able to focus on details for long periods of timeShould be a resourceful person and perform in a professional manner Physical Requirements Sit while operating equipment (such as a forklift) and stand while servicing productsUse hands and fingers to handle, control or feel objects tools or controlsRepeat the same movementsSee details of objects that are less than a few feet away and also at greater distanceSpeak clearly so customers can understand Understand the speech of another personHear sounds and recognize the difference between themBe able to walk up to 30 minutes at a time without exertionEnter and exit equipment by stepping and kneelingLift up to 40lbs from your waits to your shouldersLift 30lbs from the floor to your headCrouch and squatPush 150lbs and pull 150lbs horizontally Benefits Summary All full-time employees working an average of 30 hours or more per week are eligible for the following benefits: Holiday & Paid Time Off (pro-rated for Part-Time employees)Medical/PharmacyDentalVisionEmployer-Paid Short-Term DisabilityEmployer-Paid Employee Basic Life & Accidental Death and DismembermentVoluntary Employee Life & Accidental Death and DismembermentVoluntary Spousal LifeVoluntary Dependent LifeHospital Indemnity, Accident and Critical IllnessCommuter/Transit AccountHealthcare Flexible Spending AccountDependent Care Flexible Spending AccountHealth Savings Account 401(k) with employer matchEmployer-Paid Employee Assistance Program (EAP)Employee Discounts Salary Range $23.94 – $33.52 / hour Pay Transparency Statement At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program. EEO Statement Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver’s license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements. United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.